Distributor customer story
Fuse 2.
Fuse 2 is the UK’s leading SIP Trunking specialist, powered by a unique global network. Their communication solutions and strong expertise in the telephony industry allow them to seamlessly streamline businesses across complex industry environments.
A moment
Distributor.
How they use Dimensions
As a distributor, Fuse 2 uses Dimensions in day-to-day operations to instantly access live call data and monitor customer interactions, while also deploying it on a large scale to identify areas for improvement. It is consistently integrated with 3CX, ensuring a straightforward installation, empowering large-scale businesses to manage omnichannel systems effectively.
Beyond Insight Impact
Fuse 2 routinely assists various organisations from around the world with Dimensions. Simple installation, an intuitive interface, and a platform which is effortless to guide new users through. With Dimensions, users can instantly access call reports and drive meaningful change with informed decision-making.
A UK-based international financial-tech platform.
How they use Dimensions
This organisation has been using Dimensions for over 2 months and has already seen a significant improvement. Detailed reports have enabled them to analyse high volumes of customer interactions, allowing them to reallocate resources to maximise their efficiency and productivity.
Beyond Insight Impact
With these new in-depth insights, they’ve been able to make a positive change to their customer experience at a large scale and pinpoint where recurring challenges are emerging from the live call data.
"It’s been a real game-changer now that we have Dimensions. We’ve been able to closely examine our conversations with clients and mitigate some troublesome complications before they begin to spiral."
Partner Reseller
Fuse 2
A Leading UK Multi-Utility Infrastructure and Field Services Provider.
How they use Dimensions
As a distributor, Fuse 2 uses Dimensions in day-to-day operations to instantly access live call data and monitor customer interactions, while also deploying it on a large scale to identify areas for improvement. It is consistently integrated with 3CX, ensuring a straightforward installation, empowering large-scale businesses to manage omnichannel systems effectively.
Beyond Insight Impact
Fuse 2 routinely assists various organisations from around the world with Dimensions. Simple installation, an intuitive interface, and a platform which is effortless to guide new users through. With Dimensions, users can instantly access call reports and drive meaningful change with informed decision-making.
"We use Dimensions on a daily basis, it’s a great way to push our team that extra mile. Being able to set our own alarms has really helped us identify trends and allowed us to continually improve output across the whole team."
Partner Reseller
Fuse 2