Analytics
Our Dimensions Analytics Platform.
Dimensions is a white-labelled communication analytics platform built to help Channel partners and the businesses they support see clearly, understand deeply, and act decisively.
It brings together call data, queues, response times, and performance signals into a single communication intelligence platform that turns everyday conversations into measurable outcomes.
Delivered as a white-label communication analytics SaaS platform, it enables MSPs, resellers, and service providers just like you to leverage a powerful differentiation tool while offering end-customer businesses insight without complexity, friction, or heavy operational overhead.
A moment
Visibility – See clearly.
Visibility is the foundation of effective communication analytics.
Dimensions provides real-time and historical call analytics and reporting to show what is happening across teams, queues, locations, and platforms. Missed calls, wait times, agent availability, and service levels become visible and measurable.
Dimensions essentially ensures insight is easy to explain, easy to share, and easy to trust.
What clear visibility enables:
Real-time call analytics and dashboards.
Accurate reporting across UC and contact centre environments.
Analytics views tailored to end-customer brands.
Understanding – Understand deeply.
Visibility shows what is happening. Understanding explains why.
Dimensions transforms raw communication data into structured insight, helping teams identify patterns, performance trends, and root causes. In turn, supporting better decisions by connecting data to context rather than overwhelming teams with metrics.
This is where analytics becomes a strategic advantage for your customers, helping them move from reporting to understanding while ensuring longer-term relationships for you.
What deeper understanding delivers:
Historical call analytics with meaningful segmentation.
Performance trends across teams and time.
Insight that supports operational and customer experience decisions.
Action – Act decisively.
Insight only matters when it leads to action.
Dimensions was designed to help your customers’ teams respond in the moment. Live dashboards, alerts, and simplified views enable faster decisions, better resource allocation, and recovered opportunities.
For MSPs and resellers, this means becoming an essential part of your customers’ ongoing optimisations and productivity increase by delivering a communication analytics platform that drives positive outcomes, not just reports.
How action is enabled:
Real-time alerts and supervisor views.
Faster response to missed calls and queue pressure.
Measurable improvements in performance and experience.
Insights at scale.
The Dimensions Analytics Platform scales seamlessly across environments.
Whether serving small businesses or enterprise-grade contact centre operations, Dimensions delivers consistent insight and performance to your customers.
Analytics
Analytics for SMB environments.
Communication analytics
Enterprise communication analytics platform deployments.
Contact Centre analytics
Contact Centre analytics at scale.
With margins smaller than ever in the communications space, Dimensions allows you to unlock a new revenue stream no matter what size of business you cater to.
Integrations.
Dimensions integrates across leading voice, UC, and Contact Centre platforms, ensuring consistent analytics wherever conversations happen.
As a communication analytics platform for Channel partners, Dimensions supports seamless integration without vendor lock-in.
3CX
Add real-time analytics and visibility to 3CX environments, helping partners improve responsiveness and performance.
2600Hz Kazoo
Enhance multi-tenant UC platforms with consistent reporting and insight across customer environments.
2600Hz Open Source
Bring structure and visibility to custom VoIP environments with unified communication analytics.
White Label Communications
Embed fully branded analytics into partner services, strengthening differentiation and recurring value.
Microsoft Teams
Add clarity to Teams calling with real-time insight into performance, usage, and responsiveness.
SIP Engines
Introduce visibility across SIP infrastructure, enabling partners to understand and optimise performance.
Wildix Analytics Integration
Wildix helps businesses unify communication, collaboration, and customer engagement through a single platform.
"Dimensions Technologies has demonstrated their ability to translate T2k Voice & Data's unique business needs into innovative software solutions and deliver solutions that streamline operations, improve customer experience, and enhance overall efficiency."
"The real-time reporting and tracking capabilities empowered the management team with actionable insights, enabling data-driven decisions that enhanced operational performance across their network of salons."
"The single biggest benefit for us is the daily reports, which enable us to monitor staff productivity and ensure our patients don't wait too long for their calls to be answered."
"The features available on Dimensions Voice are truly impressive. We’ve seen a significant improvement in our communication workflows."
"Dimensions means we can finally offer our customers analytics that actually drive decisions, not just display data."
Turning insight into outcomes.
A communication analytics platform should do more than display data. It should make it clear and actionable so businesses can find clear value from it.
So, we help the Channel, and the businesses our partners support, turn insight into confidence, performance, and better conversations.
That’s how Dimensions helps every conversation count.
Frequently asked questions.
What is the Dimensions Analytics Platform?
It is a communication analytics and intelligence platform that turns conversation data into visibility, understanding, and action.
Who is the platform designed for?
Channel partners, MSPs, and resellers that want to offer white-label communication analytics SaaS to their customers’ businesses.
Why choose Dimensions over traditional analytics platforms?
Because it prioritises clarity, outcomes, and partnership over complexity. It’s vendor-agnostic and we’re always open to collaboration on new features, rewarding our top partners for their input and commercial success.
Is this a reporting tool or a communication intelligence platform?
Dimensions is a communication intelligence platform that goes beyond reporting to support understanding and action.
Can the platform scale across different business sizes?
Yes. The Dimensions Analytics Platform supports SMB, Enterprise, and Contact Centre environments.