At Dimensions Technologies, we’re always striving to enhance your communication experience with cutting-edge tools and features. We’re excited to introduce several new advancements that will revolutionize the way you manage and analyze your team’s interactions.

Integrated Microsoft Teams Reporting

Our latest integration now brings Microsoft Teams reporting directly into the Dimensions platform. For the first time, you can gain a comprehensive overview by combining PBX and Microsoft Teams call data within the same analytics platform. Whether it’s internal or external Teams calls and meetings, everything is now seamlessly tracked, giving you unparalleled insights into your communication landscape.

Enhanced Supervisor Controls with Whisper, Barge-In, and Steal

Supervisors can now take control like never before with the newly added Whisper, Barge-In, and Steal features, all accessible directly from the Dashboard’s Agent Grid. These powerful tools enable real-time support and intervention during calls, ensuring that every customer interaction is handled with the utmost professionalism. The ability to seamlessly move calls between agents and supervisors without switching interfaces boosts efficiency and elevates your contact center’s service quality.

Boost Your CRM Efficiency with Call Webhooks

We’re thrilled to introduce Call Webhooks, a powerful feature designed to supercharge your CRM integration. This innovation automatically updates CRM systems or triggers workflows the moment a call ends, keeping your data synchronized and your team focused on what matters most—your customers. With customizable webhooks based on specific call properties, you can streamline your processes like never before.

At Dimensions Technologies, we’re committed to providing the tools you need to thrive in the digital age. Reach out to your Dimensions Account Manager today to explore these new features and see how they can transform your business.

About Us:

Dimensions Technologies is a communications SaaS provider dedicated to delivering innovative tools that empower businesses. With a focus on resellers and unparalleled channel support, we’re shaping the future of communication.

For media inquiries, please contact:

Bill Perkins
[email protected]
+44 333 242 0042