Dimensions is a powerful cloud-based call analytics platform for both contact centers and office deployments, allowing you to monitor customer experience and manage staff using in-depth call data and fully customizable real-time wallboards.

Monitor Customer Experience & Service Levels

“The more you know about your business communications the easier it becomes to get results”

With Dimensions call reporting, you can monitor staff performance and customer experience, make it personal using Dimensions filtered reports to display only data relevant to you.

Anywhere, anytime, managers can use reports to track staff performance and compare users’ productivity. For example, schedule reports every morning, view detailed calls, and easily playback recordings all with Dimensions reporting.

Dimensions Wallboard

Completely customizable to keep track of your office and teams performance

Our Wallboards can be used to draw attention to possible issues in real-time. Configure alarms to alert managers and make intelligent decisions.

By tracking live information on active calls, Dimensions enables you to make informed changes, managing waiting calls from becoming abandoned calls and lost revenue.

Connect for Salesforce Lightning

Use Connect with your Salesforce Lightning application to provide users with telephone features from within Salesforce itself, including popular features such as Screen Pop, Search & Edit customer records, Click-to-Dial, and more.

With Dimensions powerful interation, you can view, download and listen to your customer calls with ease.