A Year of Innovation and Growth for Dimensions Technologies

As 2024 comes to a close, Dimensions Technologies reflects on an extraordinary year of achievements, innovation, and growth. From advancing our platforms to delivering groundbreaking solutions in call analytics, we’ve remained committed to empowering businesses globally.

Expanding the Dimensions Platform

This year, the Dimensions platform cemented its position as a global leader in call analytics, processing over 500,000 calls daily and supporting 70,000 seats across five continents. Businesses around the world continue to trust us to unlock actionable insights that improve decision-making and customer engagement.

Innovation That Transforms Communication

In 2024, we introduced the WebRTC “Connect” softphone, enabling seamless communication through any web browser without requiring additional software. Alongside this, the launch of Post Call Webhooks brought powerful automation tools that streamline customer management workflows and boost operational efficiency.

Empowering Partners with Self-Paced Learning

Investing in our partners’ success, we unveiled a series of instructional and explainer videos designed to provide in-depth knowledge of our platform. These resources make it easier for partners to master new features and troubleshoot independently, ensuring exceptional service delivery for their clients.

The Phenomenal Growth of Dimensions for 3CX

Dimensions for 3CX redefined call analytics by offering businesses real-time insights into the caller journey. With features like bottleneck identification, optimised call flows, and actionable metrics, adoption rates have surged, providing organisations with a competitive edge in customer service.

Team Excellence and New Talent

This year, we welcomed Stewart Draper as a Senior Software Developer, further strengthening our team’s expertise. The collective effort of our talented team continues to drive technological advancements and uphold our reputation as a trusted partner to businesses worldwide. As we look forward to 2025, our mission remains unwavering: to provide cutting-edge tools that unlock the full potential of voice communications. Thank you for being part of our journey, here’s to another year of innovation and success!

About Us

For media inquiries, please contact:

Bill Perkins
[email protected]
+44 333 242 0042