1.0.19350
| Area | Description |
|---|
| General | - PBX email address/name change now changes address/name on existing user (not creating a new user)
- Fix for duplicate email address warning when editing user permissions (Ticket #42121)
|
| Reports | - Calls tripping to voicemail now show as answered and ring time modelled (If not answered before tripping to voicemail)
|
1.0.19344
| Area | Description |
|---|
| Reports | - Segmented Call View available on all Call List reports
- Added interactionID to reports (allow matching to Kazoo call details)
|
1.0.19336
| Area | Description |
|---|
| General | - API for onboarding and documentation
- Allow a user to have roles in multiple tenants
|
| Reports | - Fix Export to Excel in graph view
|
| Wallboard | - Hide stationary cursor in full screen view
|
1.0.19330
| Area | Description |
|---|
| General | - Filters now sorted alphabetically
|
| Reports | - Fix Call Modelling of same host platform external calls Ticket #41959
- Scheduler next run time now updates
- Scheduler UI improvements
|
1.0.19324
| Area | Description |
|---|
| Reports | - New Feature: Scheduling of reports
- Fix ticket #41869 Transferred In/Out inconsistent
|
| Wallboards | - Fix can't move Video or Image tile in Firefox
|
1.0.19312
| Area | Description |
|---|
| Reports | - Default Save Button to Save and Run on report Create and Edit
- Loading spinner on first page load to avoid no records screen
|
| Wallboards | - Fix Create View error if no view selected
|
1.0.19309
| Area | Description |
|---|
| Reports | - Remove Trunk to Trunk stats on Reports where they are not valid
|
| Wallboards | - Fix DDI filtering on Active Stats
|
| FireTV Client | - Logs now sent to central server when you view them
|
1.0.19302
| Area | Description |
|---|
| General | - Allow User Admin to edit workspace permissions for all users
- User Admin cannot now remove their Admin permission
- Branding applied to emails
- Short Answered Threshold and Local Area codes now configurable under settings
|
| Reports | - Fix for scenario where Agents have multiple devices
- Fix formatting of CLI where there were multiple numbers
|
| Wallboards | - Fix Longest Ring Time In stat
- Fix could get Logged Out message while on Wallboard
|
| FireTV Client | - Fix for scrolling in menus
- Fix for same client taking multiple licences
|
1.0.19295
| Area | Description |
|---|
| General | - New Diagnostics Panel under user Avatar
- Resolve customer issue with ACD licences
- Fix issue with errors/warnings on one tab not showing when saving from another
- Fix issue with modelling ACD users with multiple devices
- Improve automation of documentation
|
| Wallboards | - Fix issue with tool-tip stuck if edit ticker and cancel
|
1.0.19288
| Area | Description |
|---|
| General | - Issue with service restarts due to missing default customer configuration fixed
- Branding Adjustments for customisation
|
| Wallboards | - Fix issue where Active Call stats may be incorrect after service restart with calls in progress
|
| Reports | - Template names now localised (no visible change for US English)
|
1.0.19277
| Area | Description |
|---|
| General | - Branding changes (customer dependent)
- Performance and security updates
|
| Wallboards | - 18 new active call stats added
- Fix for Ticker item sometimes disappears from display
- Fix for full screen cannot lose tool-tip display
|
| Reports | - Call List Trunk to Trunk spelling correction
|
1.0.19273
| Area | Description |
|---|
| General | - Documentation of additional 20 reports from last sprint
- Back-end component upgrade for performance and security improvements
|
1.0.19266
| Area | Description |
|---|
| General | - Ability to Brand (logo and colours) at an Account level for Customer
|
| Reports | - Additional 20 Report Templates
|
1.0.19259
| Area | Description |
|---|
| General | - Fixed issue with PBX created users not being able to login when given permissions
- Provide configuration option to remove Caller Name info from storage for HIPAA compliance
- Reseller Portal can be used to set licensing for customers
|
| Wallboards | - Fix issue with lost calls not matching historic reports
- Fix DDI filtering
- Fix Active Incoming and Outgoing Calls stat
|
| Reports | - Additional Area Code, State, City and Country being stored against call (pending new reports to display)
|
1.0.19252
| Area | Description |
|---|
| General | - Fixed issues with tool tips/stat names
- Fixed Issue with PBX collector token expiring preventing user synchronization from occurring after one hour
- Improved reliability of statistics restarting after interruption of real-time/PBX collector
- Added ability to change customer licence via the Reseller Portal
- Fixed issue where new customer could not be created as licence was applied to wrong tenant
- Implemented the licensing and limits with the default values
- General UI fixes
|
| Wallboards | - Performance improvements for FireTV client
|
| Reports | - It should now be possible to run large reports without receiving a "Request Rate Too Large" error
|
1.0.19225
| Area | Description |
|---|
| General | - Bug fixes and performance improvements
|
| Wallboards | - Option to model stats by Session (not just by call)
- Views now sorted alphabetically
- Fixes to stat differences if multiple pods for scaling
|
| Reports | - Default display fields for templates updated
- Fixed Reports may show queued when they were failed
|
1.0.19218
| Area | Description |
|---|
| General | - Added start of orchestration service, PBX collectors are now configured via the Reseller Portal
- Fixed issue where users may end up with multiple favourite/recent records (This may result in existing favourites/recent items being lost)
|
| Wallboards | - Implemented full screen tiles (either double click or use the icon to maximise/reduce)
- Implemented full screen wallboards with slide down menu
- Fixed security permissions issues for member and observer roles
- Added Support statistics to assist in tracking down issues
|
| Reports | - Summarised reports can no longer have their columns removed
|
1.0.19210
| Area | Description |
|---|
| General | - Login timeout support - make session invalid after a period of time and require login again (except if displaying a Wallboard)
- Fix for duplicate user history data
|
| Wallboards | - Alarm priority selection for tiles with multiple alarms
- Prevent Delete on tile when Locked
|
| Reports | - Added Call Answered within Rate and Service level stats
- Improved trunk to trunk reporting to work with integrated Mobiles
- Prevent grouped reports having mandatory fields removed
|
1.0.19203
| Area | Description |
|---|
| General | - Call Model Changes to support Mobile Devices for a User
|
| Wallboards | - Changes to lock functionality
- Fix cycle speed on Dual Stat Tile
|
| Reports | - Grouping of Report Templates
- Added 12 additional Grouped Report Stats
|
1.0.19193
| Area | Description |
|---|
| General | - Call Analytics Reporting
- Real-Time Wallboard
- Amazon FireTV Support
|
Archive
Last updated 26 August 2026 - Documentation version 1.111.0
