PLATFORM

Release Notes 2020.

1.56.0 - Dec 21st, 2020

AreaDescription
General
  • Tech Bulletin 20201218 released - see Tech Bulletin section
Reports
  • Call Direction now a filter on Calls by User reports.
  • Modelling now able to identify calls to fax machine.
Wallboard
  • Wallboard will dynamically refresh on configuration changes in another browser.
  • Issue resolved where config updates could cause inconsistent agent numbers.
  • RoutePath information now updated when call hits a user, not just end of call.

1.55.0 - Dec 1st, 2020

AreaDescription
General
  • Localisation support for UK as well as default US.
  • Fix for Overflowed call stat when overflow to external device (Ticket #44270).
  • Fix for PBX Collector deployment details removed on timeout failure (from incident 12th Nov).
FireTV (Nov 23rd 1.0.20325.3)
  • Back button will clear full screen alarm.
  • Fix white screen if lost network connection for over 1 hour.
  • Wallboard refreshes on changes to website view.
  • Wallboard now more subtle about temporary loss of connection.
  • Improvements to font sizing.
  • Font will dynamically resize in response to change in length of field.
  • Fixed possible loss of token during authentication refresh.

1.54.0 - Nov 12th, 2020

AreaDescription
General
  • User Groups for grouping and reporting on users now available.
  • Enhanced settings section
    .
Reports
  • Route Path and Route Path Name Fields now available to filter.
  • Fix % Abandoned Tile to include detection of last segment answered.
  • Fix modelling of overflow in/out for ordering of events (Ticket #44452).
  • Adjust %Tiles to be based on relevant subset of calls not Total calls
    (e.g. % Outgoing Answered = Outgoing Answered / Total Outgoing Calls).
Wallboards
  • Fix 'Server error' in some Tile Editing scenarios.

1.53.1 - Oct 26th, 2020

AreaDescription
General
  • Modelling of Park/Retrieve and multiple user devices scenarios (Tickets #43772, #44057).
  • Fix Modelling issue for unusual end of call (Ticket #44353).
Reports
  • New Park Time statistics in Call Reports.
  • Filters and Date ranges now show on Scheduled reports (allow you to have more than one version of the same report on a schedule).
Wallboards
  • New Clone Wallboard View option (under settings of the view).
FireTV (Oct 14th 1.0.20288.2)
  • Automatic region selection on startup of FireTV.
  • Add support for fixed rows or column display to FireTV.
  • Add Current Year, Month, Week, Day fields to FireTV.
  • Add current Date/Time fields to FireTV.
  • Fixed issue with Flashing Alarms that could cause a freeze.
  • Additional re-connect fixes (Ticket #43892).
  • Add support for FireTV Lite and All-new FireTV Stick with Alexa Voice Remote.
  • Fixed Alarm sounds continuing on exit via Home button.

1.52.1 - Sep 29th, 2020

AreaDescription
Reports
  • Hang-up Cause Field now available in Call List Reports and Call Session View.
  • Add option to ignore Short Answered calls on reports (Customer Setting).
  • Add drill-down to Calls by Month, Week and Day Reports.
Wallboards
  • Allow Quick Filters on Wallboard Tiles.
  • Allow a user to clone a Wallboard Tile.
FireTV (Sept 25th version 1.0.20268.4)
  • Remove Live, QA, Staging selection screen on startup of FireTV.
  • Add support for fixed rows or column display to FireTV.
  • Add Current Year, Month, Week, Day fields to FireTV.
  • Add current Date/Time fields to FireTV.

1.51.1 - Sep 8th, 2020

AreaDescription
General
  • Contextual Help added to the Portals.
  • Standardised definitions of Abandoned, Lost, Short Ringing and Short Answered calls.
Reports
  • Allow workspace password for 3rd Party access to scheduled reports.
  • Account Grouped reports only show when applicable.
  • Added thousands separator to numeric fields.
  • Improvements to Call Recording Media Player.

1.50.1 - Aug 24th, 2020

AreaDescription
General
  • Restrict Accounts ability to override Enterprise Branding.
  • Audit logging of various events now implemented including playback of recordings.
  • Update to Kazoo PBX Collector to dynamically handle presence_id changes and ACD events for those with no id.
  • Improvements to Kazoo PBX Collector for performance and handling rate throttling and duplicate events.
Reports
  • Warning displayed if using a filter that has fields that will not be applied on the current report type.
  • New Queue Reports: Queue Calls by Day; Queue Calls by Day and Time; Queue Calls by Time.
  • Site Based grouping implemented on reports for those with multiple PBX per customer.
  • Fixed issue that could cause scheduled reports to lose column information.
Wallboards
  • Allow user to configure a fixed number of rows or columns on a wallboard view.
  • Manual Text Box now wraps long text message.
FireTV (July 28th version 1.0.20209.1)
  • Improvements in reconnection on network failures (Tickets #43430 and #46350).
  • Fixed issue that could cause loading of tiles to get stuck.

1.49.2 - Jul 21st, 2020

AreaDescription
General
  • Reseller Portal now has self service branding configuration (if licence allows).
Reports
  • Call Segment Recording playback is now an embedded media player.
  • Reports now use latest value for grouping fields (e.g. if User Name changed use the latest value not previous one).
  • Quick filters now only offers valid fields for filtering that report.
  • Quick filters can now be added by clicking on a column heading on the report.
  • Fix issue where multiple != filters did not work (Ticket #43633).
  • Filtering on text fields is now case insensitive.
  • Improvements to chart report axis and titles.
  • Chart export options now available for PDF, PNG and SVG as well as Excel.

1.48.1 - Jun 30th, 2020

AreaDescription
General
  • Enterprise portal features now available for those wanting to provide access for resellers. Contact your account manager for more information.
  • Branding update. Where configured, customised branding is now shown on the Reseller Portal in addition to the Customer Portal.
Reports
  • Filter conditions can now be edited rather than deleted and re-added to change.
  • 'View' report option will run report if there is no cached copy.
  • 'Queue Number' field now avoids leading comma if call was via a menu.
  • Fixed incorrect 'Contact Name' field on 'Top Dialled' and 'Top Received Numbers' reports.
  • Fixed issue with alarm sound where only the 'Air Raid Siren' would play (Ticket #43410).
  • Fixed alarm colours not resetting overnight (Ticket #43468).
  • Updated documentation on how to use filter conditions.

1.47.2 - Jun 9th, 2020

AreaDescription
General
  • Customer grids now have sorting and filtering.
  • Onboarding API access configuration added to the Reseller Portal.
  • New version numbering for the system that matches sprint.
Reports
  • Click-through reports added for duration and start time reports (see documentation for those included).
  • Add indicator that Quick Filter are applied to report (number on the quick filter icon).
  • Route Path Fields available to add to relevant reports which contain the outside number with any additional pre-pended info added in the Callflows.
  • Fix issues with Back mechanism on Click-through reports.

1.0.20141 - May 21st, 2020

AreaDescription
General
  • Option to clone an existing workspace.
Reports
  • Click-through Drill Down on a number of reports (see documentation for those included).
  • Transferred In/Out now available as a filter option on applicable reports.
  • Overflowed In/Out now available as a filter option on applicable reports.
  • Trunk Usage report now has a capacity setting so you can see %usage (Customer Settings->Reporting->Number of outbound lines).

1.0.20126 - May 6th, 2020

AreaDescription
General
  • Workspace creation allows using pre-configured templates.
  • New Customers Default Workspace has the pre-configured 'User and System Analytics' template applied.
  • Provide the option of having a Trial Period for Customers (Reseller agreement dependent).
  • Allow creation of a linked user at the Reseller Portal level (or above) if they already exist as a Customer User.
  • Grids with more than one page return you to the page you were on when returning to the grid.
  • Double clicking prevention added to key functions.
Reports
  • Save and Run option now takes you to the report screen, instead of returning you to the grid.
  • Quick Filter advises on save if you have not completed adding a field.

1.0.20112 - Apr 21st, 2020

AreaDescription
General
  • New Layout to Customer Role Editing and roles to match price list parts.
  • New Manage Billable Items role to limit those who can make changes that increase the bill.
  • New settings option to allow you to sync the Agent User Add-on licences with the Kazoo Qubicle/CCPro licence for the user.
  • New Billing Section on the Reseller Portal to enable you to see billing information.
  • New Billing Administration role to enable access to Billing Section.
  • Clearer indication of timezone for Datetimes in the grids.

1.0.20090 - Apr 2nd, 2020

AreaDescription
General
  • Individual Customer licence metrics now available in the Reseller Portal.
  • Handle Kazoo Users with duplicate email address in the same Customer.
  • Billing - Do not bill for non Primary users.
  • Fixed issue with users with no presence_id not being reported (Ticket #42858).
Reports
  • Fixed issue with Agent Summary and Calls by Queue report not being available at the Reporter licence level.
  • Fixed issue with Timezone config access stopping some reports being run (Ticket #42817).

1.0.20076 - Mar 17th, 2020

AreaDescription
General
  • Reseller Portal can now edit a Customer's general settings.
  • New option to have a 'Demo' Customer which is not billed.
  • New option to have a 'Mock PBX' on an 'In-house System' customer.
Reports
  • Added option to hide features which a Service Provider does not want to sell (Agent Reports).
Wallboard
  • Fixed issue where the wallboard would not display if general settings had never been edited (Ticket #6362).

1.0.20069 - Mar 10th, 2020

AreaDescription
General
  • PBX Templates are now available for configuring new connections.
  • Ring Duration changes are now dynamic on reports (Wallboards actively using the statistic will need a refresh to take effect).
Reports
  • Large reports now stream the results for improved performance.
Wallboard
  • Call Rate and Service Level statistic fixes.

1.0.20063 - Mar 3rd, 2020

AreaDescription
General
  • Bug fixes and performance improvements.

1.0.20056 - Feb 25th, 2020

AreaDescription
General
  • Reseller Portal now includes Customer User management area.

1.0.20045 - Feb 18th, 2020

AreaDescription
General
  • The Onboarding API now creates a default workspace and assigns it to new users when required.
Wallboard
  • Current Date/Time and Current Time stats added when viewing though a web page.
  • Fixed Call Queuing statistic.

1.0.20041 - Feb 11th, 2020

AreaDescription
General
  • Onboarding API now includes default Workspace creation.
  • Fixes for detecting/avoiding out of date scripts on upgrade.
Reports
  • Modelling change to include calls attempted to be presented to off-line device.

1.0.20035 - Feb 4th, 2020

AreaDescription
General
  • Increased default user licence count for a customer.
  • Added reference column to Onboarding API.
  • Additional User information in Customer Portal (last login, user activation resend option...).
Reports
  • Fixed issue with Report 'accordion' not sorting correctly (Ticket #42397).
  • When using Qubicle/CC Pro calls tripping to voicemail will now show as a voicemail device (see Last Rang Device Name/Number field).
Wallboard
  • New 'Queues Logged Into' stat for filtering Queue on Agent State (e.g. Agent Ready/Busy... in Queue).
  • Active Call stats by User new filtering option (by Call).

1.0.20022 - Jan 28th, 2020

AreaDescription
General
  • Reseller Portal now has Customer Grid View (Name, Date Created, Status, Ref).
  • Reseller Portal Documentation released.
Reports
  • Segmented View now has Segment labels.
  • Modelling of Qubicle Queues to give reporting of ring time and voicemail.
Wallboard
  • Create view highlights type choices.
  • Tool-tips added to create view.

1.0.20016 - Jan 21st, 2020

AreaDescription
General
  • Onboarding API PBX creation on Customer creation fixed.
  • Onboarding API new option for PBX creation on existing customer.
  • Allow email address change across linked accounts.
Reports
  • Further improvements to Segmented View.

1.0.20006 - Jan 7th, 2020

AreaDescription
General
  • Reseller Portal first release.
  • Fixed issue with not being able to activate accounts created from PBX (Ticket #42145).
  • Fixed issue with filtering on certain users (Ticket #42173).
Reports
  • Improvements to segmented view.

Archive

Last updated 26 August 2026 - Documentation version 1.111.0