1.96.0 - November 26th, 2024
Features
| Area | Description |
|---|
| Portal | - New 'Dispositions' feature
|
| Reporting | - Call Tags - Post call tagging now available
- Call Tags - Disable tag instance now available
|
| API | - Expanded reseller metrics
- Customer trial status now included
|
| Connect Clients | - New welcome emails per client type
|
| Connect Web Edition | - Support for new 'Dispositions' feature
|
| Provisioning | - Kazoo - Re-apply configurations to a device on save.
- Kazoo - SIP registration status exposed
- Kazoo - Ability to disabled device
- Kazoo - Reboot device option
- Kazoo - Forced migration support
|
| Device Support | - Yealink - DECT multi-line config
- Yealink - BLF alert config
- Yealink - Key label size config
- Yealink - DTMF feature key
- Yealink - Volume configuration
- Yealink/Mitel 68xx - XML feature key
- Yealink/Mitel 68xx - Missed call notification config
- Screen saver & backlight config
- DHCP & IPv4 config options
- PC port config
- Additional account support for Lines & BLF
- Custom config file support
- SIP transport type config
|
Fixes
| Area | Description |
|---|
| Dashboard / Wallboard | - Grids fix for workspace reporting settings (#53128)
- Unreturned lost call grid fix (#52848)
- Grids now using Workspace reporting settings (#53128)
|
| Platform | - Kazoo - ACDC, Add away reason when entering pause state without reason
- Kazoo - ACDC, Support for wrap-up cancel (#52916)
- Kazoo - Increase retries and back off period when receive 429 from Crossbar (#53105)
- Kazoo - Enhanced event monitoring for Kazoo accounts not generating web-socket events
- 3CX - Handle licence key replacement.
|
| Reporting | - Trunk-to-trunk click-through was applying the wrong filter.
- 'Save as' chart options fix
- Boolean call tag now supports Yes/No
- Fix for 'Does not start with' filter operator (#52998)
- Click-through fixed for the 'Calls by Day' template filtering (#51986)
- Fix for abandoned call flags (#53038)
|
| Connect CRM | - Unable to login to Freshdesk (#53017)
|
| Connect Desktop | - Three digit search starting with 0 does not complete (#52818)
- Highlight and dial not working (#53011)
- Make call failing with CTI mode (#53035)
- Steal support from Dashboard (#53030)
- SIP registration not renewing with latest Kazoo Freeswitch version (#53052)
|
| Connect Mobile | - Missed call notifications do not format correctly in countries other than UK
|
| Connect Web Edition | - Selected audio devices not restored when client is opened
- Dialling From Contacts or Dial box does not set up a Transfer
- Fix for dialling feature codes (#53031)
- Empty directories causing directory searching to hang (#52817)
- Steal support from Dashboard (#53030)
|
| Device Support | - Device config screens overlap at smaller browser widths
- Carrier balance reset not working
- Manual Night Mode fix in Kazoo 4.3
- Poly - Screen saver & background image support
|
1.95.0 - September 24th, 2024
Features
| Area | Description |
|---|
| Portal | - Voicemail fields now available in the Webhook payload
|
| Dashboard / Wallboard | - New 'Voicemail Info' fields, providing details on voicemails left and outstanding.
|
| Platform | - Kazoo - Support for user eavesdrop where users have multiple devices
|
| Connect Desktop | - New 'Primary Device' option for presence profiles. Used for agent login and quick dial features
|
| Connect Mobile | - Support for New 2.0 Android client
|
| Connect Web Edition | - New 'Primary Device' option for presence profiles. Used for agent login and quick dial features
|
| Provisioning | - Kazoo - Handset provisioning migration support
- Kazoo to Dimensions account migration
|
| Voice Apps | - New Callflow action for Dimensions call tags
- New Callflow action for Dimensions directory routing
|
Fixes
| Area | Description |
|---|
| Portal | - Webhook Action URL limit increased from 100 to 2048 characters
- Unable to save workspace (#52876)
- Creating User from Reseller portal for Customers does not add them to default workspace
- Branded help links not working from Reseller portal
|
| Dashboard / Wallboard | - Video controls hidden when video tile is playing (#52710)
|
| Platform | - Kazoo - Calls to voicemail not always segmenting (#52790)
- Kazoo - Allow eavesdrop whilst target users call is on hold (#51943)
- Kazoo - When ACDC places call on hold and receive a second ACDC call this causes a stuck call (#52686)
- Kazoo - When ACDC users receives multiple calls this causes a stuck call (#52892)
- Kazoo - Handle 'Inbound' ACDC agent status.
- 3CX - Default timezone on customer can cause no calls to be logged.
|
| Reporting | - Cannot filter Agent Status Detail report by queue (#52844)
- Call list segmented reports with Hangup cause field throws exception
- Filtering by DestinationCalledNumber causes does not work
|
| Connect Desktop | - Contact search improvements
- Contact search duplicates items if the extension number is also in the users email or display name
|
| Connect Web Edition | - Duplicate outbound calls when using the number pad and pressing enter (#52807)
- ACD Controls visible when user does not have Agent Add-On
- Dial Icon not visible on Web client if ()+- or space chars are in the string
- Favicon does not update from branding
- Clients do not correctly localise force_away
- Dialling DTMF throws error in console
|
| Voice Apps | - Call list app failing to load with large volumes of data
|
1.94.0 - August 13th, 2024
Features
| Area | Description |
|---|
| API | - Support for filtering Customer 'GetAll' requests
- Paging support when querying account and customers
|
| Customer Portal | - New Webhook feature for updating external system upon call end.
- New 'Workspace Administrator' role added to allow managing workspaces without having user management permissions.
- New 'Allow recording download' to control ability to download call recordings.
|
| Dashboard / Wallboard | - New 'Voicemail Info' fields, providing details on voicemails left and outstanding.
- New 'Parked Call', 'Park Time' and 'Abandoned while Parked' fields.
- Whisper/Barge-In/Steal support added to the Agent Grid (Communications platform dependent)
|
| Platform | - Teams - Microsoft Teams Reporting preview
- 3CX - Support for users with no email
- 3CX - Handle quick call changes in v20
|
| Reporting | - New report template for 'Calls by Voicemail Box'
- New report template for 'Calls by Queue Name'
- New report template for 'Calls by Parking Slot'
- New 'Conference' field for calls with more than 1 party.
- New 'PBX Type' report field.
- New filter fields for First/Last/Ans/Rang or Device/Agent/User
- Tenant Id and Customer name now displayed in the footer of scheduled report emails.
- New Teams report templates (Teams Call List, Teams Calls by Meeting Name, Teams Calls by User, Teams Calls by External Tenant)
- New report template for 'Calls by Queue Name]'
|
| Connect Desktop | - A new certificate as been applied to the Connect Desktop client. Because of the change in certificate provider, an uninstall and re-install of the Connect Desktop client is required to upgrade to the latest release.
|
Fixes
| Area | Description |
|---|
| API | - 'syncAcdAgentWithPbx', 'sendNewUserEmail', 'sendConnectWelcomeEmail' were incorrectly reported in bulk customer queries.
|
| Customer Portal | - Workspace default icon not always created.
|
| Dashboard | - Unreturned Abandoned Calls not Being Removed Post Call Back when filtering by Queue
- DDI/Presentation number filter not supported on Dashboard
|
| Platform | - Kazoo - Consolidate multiple UNALLOCATED_NUMBER connections
- Kazoo - Eavesdrop not always working when have multiple media servers
- Kazoo - Users with dupe emails not always imported
- 3CX - Hide _FAVOURITES_ groups from Queue pick list
|
| Reporting | - Downloading Excel reports not always including XLS extension.
- Loose value when configuring filters with Contains.
|
| Connect Web Edition | - Logging out of Queues leaves you in an Away state
- Authentication token is cleared when closing the client
|
1.93.0 - June 19th, 2024
Features
| Area | Description |
|---|
| API | - Enable Customer General settings to be updated
- Sub account configuration support
|
| Branding | - Email templates to allow branding & localisation support for emails
- Branding support for User roles & PBX Names
- Allow branding aliases / identity portal to be configured
|
| Dashboard | - Agent/User grid filtering support
|
| Provisioning | - Storage configuration support at the Customer level
- Ability to hide device manufacturers from provisioning list
- Time of day keymap button support
|
| Reporting | - Include trunk to trunk calls in Calls by DDI reports
|
| Connect Web Edition | |
| Platform | - External incoming rejected calls (i.e. they are on a block list) are logged and flagged as blocked
|
Fixes
| Area | Description |
|---|
| Customer Portal | - Fail to login when primary tenant has been changed
|
| Dashboard | - Abandoned calls click through uses Answered instead of Abandoned filter
- Using feature code to hotdesk out causes stuck call on the agent/user grid
|
| Platform | - Kazoo - Call in "ROUTING" state causing stuck calls
- Kazoo - For ACDC add option to allow restart when agent logs in
- Kazoo - For ACDC the supervisor no longer needs to be an agent to silent monitor
- 3CX - Incoming external answered call showing as abandoned
- 3CX - Ignore "dummy" route points that are added to every external incoming call in v20
- 3CX - Incoming call to queue not showing as Busy ACD
|
| Provisioning | - Improved error response when trying to remove the last user administrator for a Customer
- Device status showing "Provisioning" when actually has been Provisioned on the RPS
|
| Connect Desktop | - Support for dialling into voicemail when there is no feature code for "single_mailbox_login"
- Agent state showing as Logged Off when actually logged in
|
| Connect Mobile | - Hold/un-hold call loses audio
|
1.92.0 - May 14th, 2024
Features
| Area | Description |
|---|
| API | - New 'crm' device type for assigning CRM WebRTC softphones
|
| Platform | - Kazoo - Support for contact directory phone routing with Pivots
- Kazoo - 5.3 schema change for reseller_id moved into meta-data
- Kazoo - Pbx import now queries sub accounts
|
| Provisioning | - Support for FCMv1 and GCM/FCM deprecation
- Phone device passwords are now unique per device and min 6 chars
- Embedded Kazoo app support for 4.3
- Different ring tones for internal / external / group calls for physical handsets
|
| Reporting | - Agent Summary report click through changed to use Call List (User) template
- Microsoft Teams reporting preview release
- Preview support for FTP/SFTP for recording playback
|
| Connect Desktop | - Contact directory fields now available as placeholders for screen pop URLs
|
| Connect Web Edition | - Preview release
- Ability to configure Presence Profiles
- Diagnostic file download support
|
Fixes
| Area | Description |
|---|
| Customer Portal | - Agent User Add-On was enabled incorrectly when configured for Kazoo ACDC
|
| Platform | - Kazoo - ACDC queue status for agents was not been reported correctly on reconnect
- Kazoo - Handle user with no presence id or number
- 3CX - Direct calls to queue not showing as calls queuing
- 3CX - Route points now treated as non answering devices
|
| Reseller Portal | - Client profiles not hidden when not licenced
- Added Delete confirmation entry when deleting a Pbx connection
|
| Connect CRM | - Incorrect timezone handling on call history causing it not to update
- Removed account name drop-down entries due to inconsistencies
- Incorrect UcGatewayUrl
|
| Connect Desktop | - Favourites in Connect Desktop not persistent (##52071)
- Agent Forced away state localisation (#52221)
- Internal contact directory may not be up to date
|
| Connect Web Edition | - Emergency disclosure blocking Accept when in full screen
|
| Provisioning | - Call allotments not been set correctly
- Embedded ACDC Kazoo contact centre app opens with wrong URL
|
1.91.0 - March 26th, 2024
Features
| Area | Description |
|---|
| Customer Portal | - Introduction of a REST API for contact directory management (enables integration within Zapier)
|
| Dashboard | - Agent state set to 'Busy (non-ACD)' when performing eavesdrop on Kazoo
- Agent state set to 'Busy (non-ACD)' when performing eavesdrop
|
| Onboarding | - Ability to be able to query available tenant profile types
- Ability to query what Connect device types are assigned to a user
|
| Platform | - Kazoo - Support for contact directory phone routing with Pivots
- 3CX - Improve Console Output when user has not configured a PBX Config on ~,Dimensions.~
- 3CX - Support for contact directory phone routing with call flows
- 3CX - Auto upgrade support
- 3CX - Handle users with no first/last name
- Support for contact directory phone routing with Pivots
|
| Reporting | - New report template for Call List User Segmented
- Additional ring duration thresholds can be created in Workspace settings
|
| Connect Web Edition | - Beta release of Connect Web Edition client
|
Fixes
| Area | Description |
|---|
| Platform | - Kazoo - Handle receiving spurious CHANNEL_DESTROY
- 3CX - Incoming call to queue not showing as Busy ACD in specific scenario when user has multiple devices
|
| Provisioning | - Yealink not receiving directories
- BLF support for phone only devices
|
| Reporting | - Route path reports failing (#51898)
- Exclude transferred out calls in completed calls
- Time in the Agent Status Detail report are not shown in local time (#51764)
- Filter with 'does not contain' with Queue Name field not working
|
| Reseller Portal | - Unable to access Billing information
|
| Connect Desktop | - Unable to open call session view when locale is set to en-AU.
|
1.90.0 - February 13th, 2024
Features
| Area | Description |
|---|
| Customer Portal | - Ability to configure a Workspace as the default for new users.
- Canadian French/Mexican Spanish localisation improvements
|
| Dashboard | - ACDC - Support for user-based eavesdropping
|
| Platform | - 3CX - Global contact match support
- 3CX - Call tagging support from Callflows
- 3CX - Map Extended Presence to Away State Reason
- 3CX - Do not treat RoutePoints as having answered a call
- 3CX - Ext/ring groups added to pick lists in filters
- 3CX - Handle international number formatting with multiple international trunks
|
| Provisioning | - New Customer Profiles support added including new 'Insights' offering
- FireTV count added to the Onboarding Customer metrics
- Increased page size when querying for accounts to 10,000
- New licence to support suppressing new user emails
- Blank phone configuration no longer provided on IP address mismatch
- Background images & screen-savers can now be overridden at Reseller or customer level
- Show the 'Voice Apps' section in the Settings menu for users who just have the 'Phone System Apps' role
|
| Reporting | - Add support for custom away reasons per tenant
- Exclude LOSE_RACE, NO_USER_RESPONSE, NO_USER_RESPONSE & UNSPECIFIED hangup causes from user grouped reports to improve performance on 'All-ring' groups
|
| Connect CRM | - Support for Zendesk Support has now been added.
|
| Reseller Portal | - 3CX - Call recording playback support added
|
Fixes
| Area | Description |
|---|
| Dashboard/Wallboard | - Hang-up cause is not a valid filter column (#51704)
- Can still log agents in when do not have 'Supervisor Agent Control' role (#51670)
- Tenants with multiple PBXs can cause all groups not to be shown (#51789)
- Filtering by user number does not work for some call scenarios
- Unable to call user from the agent grid without the user number as a visible column
- Dashboard talk time increases when a call is on hold
- User/Agent grid performance enhancements with large numbers of users
- Setting an alarm on a time value on the agent/user/queue grid removes values on the grid
- Unreturned lost call stuck in dashboard (#51531)
- Duplicate stats on a tenant only updates one of them
|
| Platform | - 3CX - Trim pre/post slashes from recording bucket file path
- 3CX - Support for changes in v20.0.0.1458
|
| Provisioning | - Unable to save user when removed from Pbx
- User devices are now added to the a user's Personal Ring Group without having to change their presence state (#51557)
|
| Reporting | - Fixed discrepancy for Unreturned Abandoned Calls on reports and wallboard (#51667)
- Fix for Agent Summary reports failing (#51784)
- Negative talk times when receive held before answer (#51764)
- Missing call due to 'CHANNEL_DESTROY' before 'CHANNEL_CREATE'
|
| Callflow Plus | - Copying a Callflow 'Action' was not clearing the external number
|
| Customer Portal | - Fix for direct help links for Filters and Schedules
|
| Wallboard | - FireTV fix for stats not loading correctly when filtered by Call Tag
|
Archive
Last updated 26 August 2026 - Documentation version 1.111.0
