Release Notes.

1.111.0 - August 5th, 2026 (UK Region Only)

Features

Area	Description
Conversational Intelligence	Reduced the number of similarly named topic clusters Email alerts are now sent when 'Analytics Credit' is low A message is now shown when 'Topic Clusters' have not yet been generated
Customer Portal	New HubSpot Server-side Integration - HubSpot - Direct contact directory lookup support New HubSpot Server-side Integration - Call activities, transcriptions, and follow-up tasks can now be pushed to HubSpot
Platform	3CX - Added the 'First Rung User Email' and 'Last Rung User Email' fields to call session data Horizon - Added an email link for updating the Horizon PBX configuration Horizon - Passwords are now rotated only once every seven days Synthflow - Added the Synthflow PBX collector Wildix - Added presence synchronization support
Reporting	Improved report views Updated the group view in the 'Long Calls' report
Reseller Portal	Added a new customer-level 'Manage Billable Items' control
Connect Web	Added a new CTI-only mode
Voice	Callflows+ - Added cell phone and landline devices The Caller ID 'Default' label is now editable Caller ID numbers can now be reordered

Fixes

Area	Description
Conversational Intelligence	Phone numbers were not redacted in transcriptions Silence statistics were not being produced The 'Conversational Intelligence' field was missing from the filter documentation Applied a security update to the PII redaction component
Platform	3CX - Added support for the new 3CX licence levels (384 SC and 768 SC) 3CX - Calls transferred using DEE were not always attributed to the correct call leg Horizon - Horizon configuration could not be saved without a username and password Synthflow - The Synthflow test PBX was not working Wildix - Corrected a typo on the Wildix PBX configuration page
Provisioning	Linked users could not be added to other tenants 'Tenant Profiles' were not available at the account level during onboarding The selected tenant tier disappeared from the login drop-down menu when the window was resized No error was shown when valid credentials from a different tier were entered
Reporting	The user table in the 'Long Calls' report displayed an empty column Improved the sizing of donut charts The 'Users Generating the Longest Calls' click-through was filtered only by user The 'Top Repeat Contact Contributors' click-through was filtered only by user Weekday data did not include lost calls after the date range was changed Users with identical names could not be added to a filter View templates could be uploaded with duplicate names Views did not load automatically after a template was uploaded Conversational Intelligence and report views did not appear in 'Recent Items' Reports supporting child fields contained blank lines when exported to Excel
Reseller Portal	Disabled 'Tenant Profiles' could be selected when creating an account
Connect CRM	Zoho - The default region was not used when a user had no region configured Zoho - Searches stopped when one result returned a 400 response
Connect Web	Personal Dashboard incremental statistics were not updating A user was shown incorrectly in the 'Group Call Session' view
Voice	Poly - The park key was configured incorrectly The PBX grid in the Reseller Portal required layout improvements Yealink - AX83H handsets did not always ring Callflows+ - Corrected a typo in the failed fax template

1.110.0 - July 15th, 2026

Features

Area	Description
Conversational Intelligence	Allow pasting of keywords into configuration Auto save when adding a single keyword Topic Clusters now grouped within their business area instead of globally Support for customer-wide credit bundles Support for CI configuration Export/Restore
Customer Portal	'Quality Assurance' role now visible in Users grid Search input fields no longer trigger password extensions Training Hub available for Customer users
Dashboard/Wallboard	Ability to template Dashboard/Wallboard Views
Platform	3CX - ACD calls that overflow to voicemail now segment Intermedia - Beta support for Intermedia Extend Puzzel - Beta support Synthflow - Beta support VanillaIP - Beta support Wildix - Pre-release support Kazoo - Use 'SIP Request' header instead of 'To' for DDI number Kazoo - Qubicle calls that overflow now segment Teams - Improved modelling of queue calls, including ring and wait times Teams - Simplified Teams provisioning
Provisioning	'Not enough user licence available' warning now shown when attempting to exceed licence limits New 'Customer Management' role that restricts creation/deletion of Customers Ability to select and override firmware on a device level Ability to create PBX users without email addresses "Not enough user licence available" warning now shown when attempting to exceed licence limits
Reseller Portal	New 'Alerts' section with email notifications
Connect Web	Contact matching and personal directories now supported Support for switching audio devices during calls Auto re-apply current profile if edited Yealink headset support
Callflows	Support for deleting faxbox, conference, and voicemail

Fixes

Area	Description
Customer Portal	Editing a contact displayed a low-resolution blurry image
Dashboard/Wallboard	Agent time in status was not resetting when changing away reason Performance improvements
Platform	3CX - Blind transfer via route point does not segment 3CX - Handle trunk device deletion and creation 3CX - Initiating a call from desktop client to mobile shows incorrect call direction 3CX - Improved conference call modelling 3CX - New PBX users not being synced correctly Kazoo - Cannot initiate a silent monitor with device-based quick call Kazoo - Inbound external forwarded call scenario causing stuck call Kazoo - PBX dispositions not being reported when wrap times exceeded 2 minutes Teams - 'Teams Calls by Meeting' drill through incorrect when primary field is 'Conference/Meeting Name' Teams - 'Teams Calls by Meeting' including users (not just meetings) and multiplying values Teams - 'Teams Calls by User' calls being multiplied Teams - 'Teams Calls by Meeting' now display each individual conference
Provisioning	Linking a user to a higher tier can fail 'Observer' role does not prevent users from removing/adding filters in a report Spanish locale prevents all customers from showing in the Reseller → Customers grid Grandstream - HT712v2 failed to provision Mitel - 69xx IC key doesn't make a call Only sync CSV and manual directories to Kazoo Account doc Stop providing blank phone configuration when connection to PBX fails (e.g., with 429s) Unable to update billing type for a device Dimensions feature codes do not work with migrated accounts
Reporting	Pick lists failing to load when empty Unable to save DDI numbers when creating a disposition User filter menu slow with large number of users User pick list is now updated immediately
Connect FireTV	Duplicate client registrations causing licensing errors
Connect Mobile	Android - Unreliable WIFI/data connection can cause the app to crash
Connect Web	ACD state control can stop working until page refresh Call bar disappears when a call is placed on hold with shortcut key E911 message not localised Incorrect caller ID shown on blind transfer calls Presence profile selector may not always display Tones play through ringing speaker when using DTMF during a call
Callflows	Fax email fields had incorrect CSS

1.109.0 - June 1st, 2026

Features

Area	Description
Conversational Intelligence	'Call Scoring' support added
Customer Portal	Supervisor access type requirement no longer required on the 'Recording Playback' role
Dashboard	Persistent Agent State filter now available on the Agent grid
Platform	3CX - Calls now suppressed if connections exceed 500 Wildix - Initial beta support for Wildix integration
Provisioning	Support added for Cloudflare R2 storage for call recordings Contact directory items now shown in the configuration section
Reporting	New 'Queue Performance By Name' report template added Filtering support added for 'Force Away' agent status reason New 'Calls by Business Area' report template added Percentage stat rendering improvements Report groups view added for 'Long Calls' and 'Repeat Calls' Reports can now be set to auto-run if they have not already been run Scheduled reporting based on day of the month Workspace configuration support added for setting top/bottom longest % Workspace configuration support added for setting repeat call duration 'User Group Name' field added to segmented list reports
Connect Web	Double-click to dial support added from a contact PII highlight added to transcription timeline BLF support added for contacts in Favourites Contacts view is now shown automatically when initiating a transfer Personal contact directory support added 'Send to' option added on Contacts when WebRTC is on a call 'Add Contact' option added from Call History Support added for pulling calls from other devices
Voice	Poly - VVX350 multi-page config support added Yealink - Support added for T73U/T73W/T77U/T85W/T87W/T88V models Short Display Name property added for users to use on BLFs etc.

Fixes

Area	Description
Billing	Billing data was not being displayed on large accounts
Conversational Intelligence	Auto region detection added to handle AWS bucket location Accept button to enable transcription was not selectable
Dashboard	Dashboard layout could become corrupt
Infrastructure	ACD feature control was failing after deployment
Platform	Kazoo - Group pickup with a preceding webhook was being modelled incorrectly 3CX - Transient collector disconnects were causing calls to not be modelled correctly 3CX - Connections from the same device in the same call are now merged 3CX - Group names were not updating correctly 3CX - New queues were not visible when no agents had been added
Provisioning	Unable to change tenant profile from 'Insights' to 'Analytics'
Reporting	'Agent Summary' report was failing when child fields were added Changing sort order on reports could cause them to fail Filter pick list was showing duplicate entries when devices shared the same name
Reseller Portal	Reseller portal was redirecting to the Keymap page with a 403 error due to a double locale in the URL
Connect Web	Audio delay occurring after retrieving a call placed on hold Distorted ringing on inbound calls Ringing was delayed or continued after answering 'tel:' requests where the number contains spaces are now handled correctly
Webhooks	Post-call webhooks were not being sent under load
Voice	Poly - Single line key configuration was incorrectly disabling call waiting Grandstream - HT812v2 was failing to provision Grandstream - Local DHCP server on Grandstream ATA is now disabled All user groups were not present in the phone directory Caller ID change was not working when the caller name contained a space User's display name on the mainUserCallflow was not updating when their name changed Silent monitor QuickCall was incorrect when device-based Unable to save Account's Emergency Caller ID in DT-Callflows

1.108.0 - April 7th, 2026

Features

Area	Description
Conversational Intelligence	Personally Identifiable Information (PII) redaction support added Multi-language transcription support (en/es/it/fr/de) added New 'Karaoke' mode for transcriptions during recording playback
Conversations	Conversations view now available for recorded calls User interface updated to show transcriptions in 'Chat' bubble style
Reporting	New 'Long Calls' view New 'Lost Calls' view New 'Repeat Calls' view Power BI connector in preview (Requires REST API access) New 'Calls by Business Area' reporting template New 'Calls by Topic' reporting template New reporting fields for 'Longest/Shortest Talk Time' percentiles New reporting fields for 'Repeat' calls New reporting fields for 'User Effort'
Wallboard	Added support for TCL 4k UHD Fire TVs Support for TCL 4k UHD Fire TVs
Webhooks	Additional 'Answered / Last Answered User Email' fields in the webhook payload
Connect Web	Transcription/Summary data now available from the call history section New 'Change Outgoing Caller ID' feature support Improved 'Contacts' view layout to show more contacts User's extension now visible in the profile area
Provisioning	PBX alerts now shown on the Phone Systems -> Connections grid Yealink - Support for T74U/T74W/T88W models Devices grid now shows current firmware version New 1 month storage retention option
Voice	New option to disable voicemail for users PBX now disabled when disabling/terminating a customer

Fixes

Area	Description
Dashboard	Click through option from Dashboard tiles was missing Inconsistent real-time statistics
Platform	3CX - Support for high volume events sites Kazoo - Calls overflowed to voicemail were been marked as abandoned Kazoo - Queue number was being lost on restart
Rest API	Times zone not taken into account when running reports Time zones not taken into account when running reports
Reporting	Reports failing when containing call disposition fields or park slot fields Date filtering was not taking time zones into account Call session view times were being not localised to the correct time zone 'Calls Completed by Agent' report was not populating the 'Incoming Completed (inc. IC)' field Unable to filter 'Agent Status Detail' report by 'Agent State'
Webhooks	Directory matches missing from webhook payload
Connect Desktop	Static when 3rd party joins conference Unable to login using Office 365
Connect Web	Personal dashboard was not showing Tag name Personal dashboard does not show Tag name
Provisioning	Yealink - Support for T74U/T74W/T88W models Unable to migrate devices from Kazoo Advanced Provisioner Poly - Fix for incorrect daylight savings time Poly - VX350 does not show all keys Grandstream - Fax not working on HT8x
Voice Apps	Unable to add/remove DDI to user

1.107.0 - February 17th, 2026

Features

Area	Description
Conversational Intelligence	New 'Custom Dictionary' support 'Transcription/Summary Only' option added
Voice	Option to disable voicemail for new users Disable PBX when disabling/terminating a Customer

Fixes

Area	Description
Dashboard	Tile rounded edges were lost in a previous update
Platform	Kazoo - Refactor how PBX dispositions are queried to reduce load on platform Kazoo - Calls overflowed to Voicemail not always modelled correctly 3CX - Users incorrectly showing as offline
Rest API	Failed responses not always including full error information
Reporting	Scheduled reports with Custom date ranges were failing to run
Provisioning	Cisco - Fix for incorrect reboot payload

1.106.0 - January 26th, 2026

Features

Area	Description
Conversational Intelligence	Add 'Business Area' configuration support Conversation view updates Allow ad-hoc call transcription Add ability to swap the User and Customer speakers
Platform	Kazoo - Ability to be able to report upon contact centre dispositions and notes 3CX - Add 'chid' as interaction id field 3CX - Shows agents as 'Offline' when they have no devices registered
Provisioning	Show PBX connection state and information on the Phone System grid
Reporting	Report view controls enhanced and updated Report filtering improvements Add 'Transferred Out' as a default display column to the 'Calls Completed by Agent/User' report Add Conversation Intelligence reporting fields to 'Call List (User)' reports
Voice	Handle carrier strategy changes when allotments are not being used Remove PBX user from Kazoo when 'User Access Type' is changed to 'None' Increase password strength on PBX users to match Kazoo secure password configuration Allow port index and device name to be configured when creating a new device Option to show 'Reboot' and 'Sync' buttons on Kazoo 5.4 Yealink - Support for T73U/T73W/T77U/T85W/T87W/T88V Yealink - Add support for showing device registration RPS PIN Grandstream - Support for 144CFF mac address range Migration - Add Support for migrating settings from devices Migration - Support Line & BLF override key Migration - Sidecar/expansion support Migration - Avaya & Cisco support
Voice - Callflows	Expose DDI on a device Add toggle for adding missed call alert to a users main callflow Add email override for missed call alerts Allow Toggle between VM and TTS

Fixes

Area	Description
Platform	Kazoo - Handle 'Group Pickup Feature' callflows Teams - Handle repeated updates for the same call 3CX - Calls failing to tag when using a custom callflow
Rest API	User patch fails with 415 Customer patch fails when updating tenant profile
Reporting	When a click through is for a time period the last minute is attributed to the next period Schedule report names using template name instead of report name when retrieved from cache 'Incoming Calls by Route Path' report fails when tag fields are added 'Calls by Week' reports not always including current week Call direction incorrect on 'Call List (User)' reports
Connect Desktop	'Caller ID Prepend' not displaying
Connect iOS	Custom branding logo not always been used Logging out of client may not remove push token
Connect Web	Input device reverts to Windows Default after a restart Missing 'Make Ready' screen after ACD login Unnecessary hyphen in disposition line Add which SIP host is been used to the logs Call Quality label visible when not on a call
Voice	Single device users able to have more than one device assigned Feature keys not working when hot-desked in Child devices not always shown on device grid when there are large amounts Large contact directories may fail to be provided to handsets Don't show Keymap option for parent devices on the devices grids CallKeys Doubled up and Gaps ignored when migrating Keymaps from AP

1.105.0 - December 3rd, 2025

Features

Area	Description
Conversational Intelligence	Beta Release - New Call Transcription, Summary, Sentiment and Topic Analytics
Dashboard / Wallboard	'Contact Name' is now available on the 'Unreturned Lost Calls' grid
Connect Web	New 'Client Profile' options to control visibility of Phone Integrator
Reporting	The 'Calls Completed by Agent' report now drills through to the 'Call List (User)' report The 'DDI Number' field is now used if there is no 'Presentation Number' for a call Report generation performance enhancements New 'Calls by User Sentiment' report New 'Calls by Customer Sentiment' report New 'Calls by Primary Topic' report New 'Calls by Silence' report New 'Sentiment', 'Silence' and 'Topic' fields added to reports The 'Account Name' field has been removed as a default display field
Integration	The 'Call Transcription Summary' field is now available in webhook payload

Fixes

Area	Description
Platform	The 'Agent User Add-On' role was not always in sync with the PBX Horizon - Beta support for Gamma Horizon Kazoo - Announce transferred calls may not have a recording associated with the initial or inquiry call Kazoo - 'Route Path' field should only be set on external calls 3CX - New option to consolidate connections for the same device within a segment 3CX - Always segment when a call is overflowed from a queue 3CX - New users were not always tagged to initial calls Teams - Handle no 'userType' property on Microsoft users
Provisioning	Personal Dashboard permission should trigger require billable items warning SIP realm changes were not taking affect Poly - Handle the redirection server API responding with 500 Server Error for device not found Add Device from Manufacturer list was not alpha sorted Users were not always included in internal contact directory
Reporting	'Calls by Numbers' reports were not showing any data 'Call List Non-Segmented' filtered by Agent/User Name does not populate the Last Answered 'Agent/User Name/Number' fields 'Calls by Day' report was not showing abandoned calls 'Call List Non-Segmented' filtered by Agent/User Name does not populate the 'Last Answered Agent/User Name/Number' fields

1.104.0 - October 14th, 2025

Features

Area	Description
Dashboard / Wallboard	Shows agents as busy when on a call and in the away state
Platform	3CX - Merge linear connections within a segment for the same device 3CX - Allow devices to be flagged as not segmenting on transfer
Connect Mobile	iOS - Add centralised contact directories to the 'Contact' screen Add recording playback to the 'History' screen
Connect Web	Initial release of the 'Companion' app for headset and integration support New icon when multiple calls are on hold for retrieve
Provisioning	New billing warning when disabling a Customer Poly - Migrate to new Poly Zero Touch Rest API
Reporting	Allow up to 9 decimal places for rate costs Exclude 'barge-in/monitor/whisper' from connection summary reports Honor filtering connections when a session is filtered New API support for running reports

Fixes

Area	Description
Dashboard / Wallboard	Custom away reason was lost if a user makes a call whilst in the away state Dashboard not responding to configuration changes causing stats to cycle between different values Unable to add 'Total Poll Attempts' stat onto dashboard 'Total Polls/Poll Attempts' not populated in dashboard
Platform	Kazoo - Remove 'nobody' if this is the DDI provided 3CX - Loss of websocket connection can cause a hang on reconnect 3CX - Handle transient disconnects more effectively Kazoo - Renaming a users voicemail box when the users name changes Kazoo - 'DT-Callflows' slow adding user to ring group with large number of users Kazoo - Stop creating 'Attendant/Conference/Fax-box' callflows on new Customer creation Kazoo - Set 'ignore_early_media' as true on no_match callflow Kazoo - Stop synchronising user BLF with DND on startup
Provisioning	Duplicate users created on new customers Unable to set a user's primary group to 'None' Deleting a user from a client profile deleted a random item in list Don't provide a blank config to devices on IP address mismatch NTP Server 2 setting not inheriting Cisco - Phones with no line keys showing 'User ID' in the display instead of 'Call 1' Cisco - ATA devices have a has 3 second dial tone Cisco - Set random post boot config delay to 0 Yealink - Allow second line key to be overridden Poly - Fixed errors showing in logs caused by unknown parameters Poly - Screen saver showing the wallpaper on older models Avaya - Directory button does not appear on J189 Mitel - Dark background on 6900 screen savers
Reporting	'Caller ID Name' missing from the 'Top Dialled Number' report Unable to filter on number of Conference/Meeting attendees Away reasons not displaying in child fields Away reasons not displaying in child fields in scheduled Excel reports
Connect Desktop	One way audio in certain conference scenarios
Connect Mobile	Client intermittently defaulting to speaker on answer
Connect Web	Lose audio when holding and retrieving a second call Call history intermittently not updating Remove 'IgnoreAbandonedCalls' and 'IgnoreShortAnsweredCalls' from call history queries Missing 'Make Ready' button after ACD login Unable to set away whilst on a call

1.103.0 - September 2nd (UK)/4th (US/EU/AU), 2025

Features

Area	Description
Connect Mobile	Android - Call recording playback Android - Call transfer screen improvements Android - Show outside number in Call History on no match
Provisioning	New summary header for User grids New licence to control skipping of Users & PBX on the new Customer PBX creation Hide PBX details for API/Rest/WSS Cisco - Support for Directory Searches Cisco - SPA Device Support Yealink - Support for new T73U/T73W/T77U/T85W/T87W/T88V models Poly - Improved handling of 802.1x Certificates/Keys
Reporting	New 'Occupancy Rate' field for Agent Summary reports Prioritize showing the answered user on the call session time-line New summary header for report results
FireTv	Sentry support for diagnostic reporting Support for Android 14

Fixes

Area	Description
Platform	Kazoo - Creation of Customer with no country code does not format DDI/CLI in E164 format Kazoo - Set the 'Transferred To' field to be the ring group on transfers Kazoo - Show the far end user in the 'Outside Number' and 'Caller Id Name' fields in 'Call List (User)' reports 3CX - Calls were not segmenting when the target user only had a single device 3CX - Changing user state to DND display was displaying 'Out of Office' 3CX - Users where missing from groups 3CX - Adding a user to a conference was not setting the Answer Time' 3CX - Dashboards/Wallboards were showing incorrect stats/status
Reporting	'Call List (Unreturned Abandoned Calls)' report was still showing calls when they had been returned Fix for intermittently failing scheduled CSV reports PSTN flag not being set correctly in 'Call List (User)' reports If an agent logs off whilst a call is still in progress, they were not tagged against the call 'Queue Performance' report child rows should only include outgoing connections 'Agent Summary' report should use report duration when there are no logon/logoff events for an agent Support for time range on 'Agent Summary' reports 'Call List (User)' reports fail when adding 'Tag' fields 'Abandoned Out' field was not being set correctly on session-based summary reports 'Transferred In' field was not being set correctly on scheduled CSV reports
Connect Mobile	Android - Fix for scaling issues on the contacts page
Provisioning	Device delete validation was not enforced when pressing enter to submit Cannot create PBX if user creation was skipped Cisco - Daylight Savings Rule Fix Cisco - Show Clock Screen Saver Yealink - Fix for the outside number not showing after an announced transfer completion Increase the maximum extension length to 7 Avaya - Fix for IP address restrictions being enforced incorrectly Poly - Update Outbound Proxy Transport to match the selected SIP Transport Don't provide blank configurations on device config request failures

1.102.0 - August 5th, 2025

Features

Area	Description
Connect Mobile	Android - Support for Android 14 Android - Dial pad styling improvements Android - Call transfer improvements iOS - Directory grouping iOS - Support for centralised contact directories iOS - Dial pad styling improvements
Connect Web Edition	PREVIEW - Integration help app (Highlight & Dial, Headset Control, Executable screen pop, Presence Sync on lock/unlock, Hot keys, Busy lamp) PREVIEW - Integration helper app (Highlight & Dial, Headset Control, Executable screen pop, Presence Sync on lock/unlock, Hot keys, Busy lamp)
Dashboard / Wallboard	Improved messaging for missing filters
Platform	Kazoo - Only bind to web socket doc events that are used Kazoo - New licence to control advanced voicemail modelling 3CX - New keep alive support to alert on connection issues 3CX - Support for reporting on ring group calls 3CX - Report field for short outgoing calls
Provisioning	Licence to allow linked users across all users within a single Enterprise Relax restriction on the number of line keys on keymaps from two to one Minimum handset password length increase from 6 to 8 characters PREVIEW - Support for Avaya handsets PREVIEW - Support for Grandstream ATAs PREVIEW - Support for Cisco SPA handsets Support for Yealink YMCS v2 API
Reporting	Call list filter enhancements to remove other users from the same call New 'Away Reason Summary' now available on agent summary reports New 'Agent Summary' data now available on queue performance reports New 'Poll Attempts' field on queue reports

Fixes

Area	Description
Dashboard / Wallboard	Enhanced reconnection logic Personal stats for users shown on other users dashboard
Platform	Kazoo - Handle parked call recall scenario Kazoo - Not handling trunk to trunk calls when come in via trunk store Kazoo - External inbound call to user with multiple devices incorrectly segments when made from another customer in the same cluster 3CX - Handle back to back conference call modelling 3CX - Out of order events causing stuck calls 3CX - Callback in Queue call modelling enhancements 3CX - Callback in Queue calls not showing returned call in dashboard 3CX - Filtering a Trunk usage report by day of week or time of day returns no results
Reporting	Call List (User) - Cannot filter on 'Answered' 'AnsweredUserName' field missing from call list (segmented) based reports
Connect Web Edition	Holding then retrieving multiple calls end in a conference
Provisioning	OPUS Codec not being set correctly on Kazoo Manual provisioning details incorrect on multi line devices

1.101.0 - June 24th, 2025

Features

Area	Description
Customer Portal	New post call 'Update' webhook option
Provisioning	New 'NAPTR' device configuration New 'Alternate Outbound Proxy' device configuration Custom Park location softkey Cisco ATA device support

Fixes

Area	Description
Customer Portal	Cannot filter by 'Park Time' in triggers
Dashboard / Wallboard	Improved handling of SignalR disconnections Calls awaiting a disposition were increasing the totals in 'Call Tag' tiles
Platform	Kazoo - Transfer information not populated in some blind transfer scenarios Kazoo - Initial support for CDR modelling 3CX - Conference calls have been removed prematurely 3CX - Large numbers of member within groups preventing device query completing 3CX - Inquiry calls getting tag to previous calls with the same call id 3CX - Incorrect start cause when monitor is invoked via the panel in the 3CX app
Provisioning	Unable to set 'Product Type' on some customers Unable to create users in certain scenarios Customer migrating to 'Voice' does not create feature codes Fix for 'Cannot read properties of undefined (reading 'toLowerCase')' error when assigning a device to user Deleting a parent DECT device does not remove the child devices Remove Reseller default keymap as not used
Reporting	'Unreturned Abandoned Call Lists' were not taking into account DST Report attachments were not localising filename in Hebrew Segmented reports failing to run after adding a 'Call Tag' as a display field Reports intermittently timing out due to pod crash Report durations not always determined for Call List (User) reports
Connect Desktop	Previous contact directory search results displayed
Connect Web Edition	Layout improvements in the Settings panel

1.100.0 - May 13th, 2025

Features

Area	Description
Customer Portal	User grid sorting on Last Login, Display Name and Date Created
Connect Web	Install button for PWA
Provisioning	Support for Cisco phone provisioning 802.1x Configuration Support Device 'Billing Code' options

Fixes

Area	Description
Customer Portal	Analytics supervisor access type incorrectly giving access to Real-Time data
Platform	Kazoo - ACD call leaving users in Busy (non-ACD) state Kazoo - Call to voicemail not always tagged as leaving voicemail 3CX - Ordering of events causing calls to not been logged 3CX - Don't segment on blind transfers between queues 3CX - User holding and retrieving a conference causing modelling issues
Reporting	Agent summary reports showing names in total row Document ID field missing from scheduled reports Missing fields from Teams Calls by External Tenant report Date range not working on Click-Through
Connect Desktop	Potential fix for crash when using highlight and dial
Connect Web Edition	Incoming calls field missing from the Personal Dashboard call totals Undefined seen in title when not logged in Disable Search or Dial until SIP registered No branding title setting for the WebRTC client when white labeled
Provisioning	Fix for customer migration to voice

1.99.0 - April 15th, 2025

Features

Area	Description
Platform	3CX - Option to allow calls to Voicemail to be treated as not answered. PAYG call bundle option now available
Reporting	Populate first/last/answered user/agent/device fields for outgoing calls New PDF report templates Allow filtering on grouped fields
Reseller Portal	Allow the Navigation menu to be collapsed
Connect Mobile	New default of 'OPUS' codec. Emergency service notification page update. Android - Contacts View Live Status Android - User-based Call History Android - Presence Control
Connect Web Edition	Welcome email for 'Personal Dashboard' only users

Fixes

Area	Description
Customer Portal	Do not allow users to click off Edit/Create forms without clicking Cancel/Save
Dashboard / Wallboard	Not handling time zone correctly in data backfill Stats-over-time graph not handling time zone correctly
Platform	3CX - Showing presence name for Agents when in the Ready state 3CX - Users with only a first name have a trailing space added Kazoo - External inbound calls to external stations not been modelled correctly Hide device registration state on Kazoo 4.3
Reporting	Calls by Queue report containing non-queue calls Caller Id number used for caller name field for Session based reports Report totals showing grouping details File type display was incorrect when multiple reports are in a schedule
Reseller Portal	Do not allow users to click off Edit/Create forms without clicking Cancel/Save Bulk user import was failing
Connect All	AMR and AMR-WB codecs prevent selection of device when assigning a softphone
Connect Desktop	Distorted/missing audio when using specific combinations of USB Bluetooth headsets
Connect Web Edition	Dispositioned calls returning after refresh Dispositions on 3CX not updating automatically Contact View items sorting by name Queue data wasn't showing without a supervisor role
Provisioning	DECT devices not been set with SRTP when configured for DECT devices not showing when searching for devices

1.98.0 - March 4th, 2025

Features

Area	Description
Infrastructure	Support for Kazoo as an external authentication provider
Reporting	New 'PSTN Call' flag for calls that include an outside trunk
Reseller Portal	New embedded Learning Management System
Connect Web Edition	Contacts now sorted by name 3CX - Support for Personal Dashboards/Dispositions Alarm support to Personal Dashboard Tiles

Fixes

Area	Description
Dashboard / Wallboard	Backfill of data when open dashboard may be incomplete Unreturned lost calls grid not displaying any data Stats not loading until a manual refresh of the browser
Platform	Kazoo - agent state not correct when agent membership updated. Kazoo - Incoming Call stat incrementing after monitor etc Kazoo - Steal call modelling incorrect Teams - 2 Party Teams calls with station and trunk should not be treated as a conference 3CX - Large queue memberships can result in missing users 3CX - Unable to filter User Grid by User Groups
Provisioning	Metrics now use alias values from branding SIP register timeout applies to each individual additional SIP account
Reporting	Double counting calls in Calls by User reports. Cannot add Call tags to list reports Sorting grouped reports by PercentTotal stats causes report to fail Calls by Account reports shows Account ID in Account Name field Refreshing a report with a quick filter loses quick filter in UI Queue calls overflowing show as transferred out and overflowed out Scheduled Excel report with Number Type field does not have any data Failed external outgoing call attempt flags call as trunk to trunk
Connect Desktop	Not matching contacts on Windows notifications
Connect Mobile	Presence profiles not always loading when opening the application
Connect Web Edition	WebRTC dropping calls after 1 hour Call history items showing as unknown Favourites directory does not get created if does not exist Cannot open Personal Dashboard if user not a member of any queues
Device Support	Yealink - Display Name Not Updated When Hot-desking

1.97.0 - January 21st, 2025

Features

Area	Description
Dashboard / Wallboard	Introduction of persistent Queue Grid filters Route Path Name/Number now available on the Unreturned Call Grid
Infrastructure	Support for Auth0 as an external authentication provider Support for Auth0 as an external authentication provider
Platform	3CX - Log the outbound presentation number against a call (v20 only) 3CX - Enabled auto update by default for Remote Collector Teams - Additional fields for Teams Calls List (User) reports Teams - Performance improvements when back-filling data Teams - 2 Party teams calls with station and trunk should not be treated as a conference
Reporting	Call tagging - New screen prompt supported for Yealink & Aastra phones New 'Abandoned (Parked)' field for Call List reports and filters Only show first outside number in the 'Outside Number' field in non-segmented reports Reporting improvements for large call volume instances New 'Occupancy Rate' field for Agent Summary reports New report option for 'Top X' or 'Bottom X' rows based upon sort order Add call tag summary fields to the session based summary reports.
Connect Mobile	Android - Allow user to copy and paste number into the Dial pad screen Android - Add contacts view
Connect Web Edition	Personal Dashboard New Personal Dashboard
Provisioning	Enforce single workspace membership for non supervisor users Changing profile from Insights -> Analytics triggers PBX restart to allow agent modelling Allow the Carrier strategy carrier names to be branding Check for existing callflows and voicemail boxes for duplicate presence ids before creating a new user Migrate User roles when change to/from Voice enabled
Device Support	Mitel - 6905/6910/6915 Support SIP proxy information now visible for devices Disable BLF updates when an agent transitions into/out of Busy ACD New option to disable provisioning for phones which do not support TLS 1.3 Add DECT handset register and pin device configuration Add provisioning details to device configuration New IP address restrictions for devices, including an 'Allow List' New 'SRTP' device configuration Yealink - New 'Action URI' device configuration

Fixes

Area	Description
Platform	Kazoo - Improved handling of 429 from Crossbar Kazoo - Handle outside number not having leading + Teams - Model queues and attendants
Reseller Portal	Breadcrumbs not updating when switching customer in reseller portal
Provisioning	CRM role not been removed when role removed from Kazoo user (#53217) Customer scheduled termination UI dialog layout broken
Connect Mobile	Android - Logout button not working
Connect Web Edition	Pending dispositions shows calls that are "Not Answered here" Mismatch between pending and notification Deleting contact directory causes blank screen in Contacts view
Device Support	Add SIP register timeout to Additional Account configuration Custom config files not been provided when using default (#53299) New devices are created disabled by default Support for dialling voicemail with DECT devices Forced device migration not removing from Adv Provisioner Device provision fails due to mac address format (#53300)

Archive

• 2024 Release Notes ->
• 2023 Release Notes ->
• 2022 Release Notes ->
• 2021 Release Notes ->
• 2020 Release Notes ->
• 2019 Release Notes ->

Last updated 26 August 2026 - Documentation version 1.111.0