1.81.0 - Nov 8th, 2022
Features
| Area | Description |
|---|
| Reporting | - Allow ring duration interval to be configured for 'Calls By Ring Time' report
|
| Connect Clients (Desktop/Mobile/CRM) | - Group calls will no longer show as missed if answered at another location
|
| Connect Desktop | - Feature codes can be dialled
- New 'Keyboard Shortcuts' feature for common operations (Answer, Clear, Highlight & Dial etc)
|
| Connect CRM | - New user interface to maximise available client width
- CRM contact matches are tagged against historical call records
- CRM records can be loaded from the call history
- Browser notifications on incoming softphone calls
|
Fixes
| Area | Description |
|---|
| Reporting | - Call tagging reports failed to run within a schedule (Ticket #49817)
|
| Connect Clients (Desktop/Mobile/CRM) | - Fixed issue with clients being intermittently logged out (Ticket #49724)
|
| Connect Desktop | - Crash when microphone permission request is denied (Ticket #49729)
- Crash when dialling into voicemail (Ticket #49974)
- Reset mute status when a call ends
|
| Connect Mobile | - Race condition can cause the app to logout the user (Ticket #49803)
- Zero shown on dial pad after end a call (Ticket #49749)
- iOS 16 does not display missed call and voicemail notification blobs
|
| Area | Description |
|---|
| General | - Restrict the number of BLFs on 53xx phones to 20 (Ticket #49864)
- Show assigned name on Phone Only devices
|
1.80.0 - Oct 4th, 2022
| Area | Description |
|---|
| Infrastructure | - Support for DNS SRV records when connecting to PBX (Crossbar & Blackhole)
|
Features
| Area | Description |
|---|
| Reporting | - Allow call recordings to be retrieved from external storage directly when not available through the PBX anymore (AwsS3 & AzureBlob support only). Please speak to your sales representative about enabling this feature.
- Summary rows now visible on call list reports
- Media Server & Record ID properties now available on call list reports
- Interaction tags are now visible within the Call Session view
|
| Connect Desktop | - Dialpad can be used for DTMF tones when in focus (Softphone only)
- Dial plan update
|
| Connect CRM | - (Preview) Embedded WebRTC client for use with all CRM integration plugins
|
Fixes
| Area | Description |
|---|
| Reporting | - 'Call User' field renamed 'Calling User Number'
|
| Wallboard | - Fix for Wallboard stats not matching reports when reporting default settings were changed
- Update names on devices when a User hotdesks in and out
|
| Connect Desktop | - Prevent multiple upload of logs and feed back to the user on progress when uploading log files
- Archive logs now included in log uploads
|
| Connect CRM | - Task wasn't auto popping on Multi-record match
|
1.79.0 - Aug 31st, 2022
Fixes
| Area | Description |
|---|
| Reporting | - Answered Call filter not taken into account in 'Unreturned Abandoned Call' report
- Outbound caller id name & number missing from 'Call List Segmented' reports (Ticket #49549)
|
| Connect Desktop | - Fix for large call histories causing slows downs on refresh
- Connect logs into portal on a password reset flow
- Only showing 'End Call' when in softphone mode in certain scenarios (Ticket #49533)
- ACD Queue state getting out of sync (Ticket #49529)
|
| Connect Mobile | - Handle SIP call failures causing 'Failed to execute command' errors been shown
- Handle IPv6 connection errors when using mobile data
- Notifications not working after an upgrade
|
| Connect CRM | - Fixed issue with login failing on Safari / Firefox
- Fixed issue with plugin alignment when using certain browser apps
|
Features
| Area | Description |
|---|
| Onboarding | - 'New User' activation and password reset emails now expire after 72 hours instead of 24 hours
|
| Connect Desktop | - Presence Profile call routing max ring times have been increased from 60 to 120 seconds
- Other users' extension numbers are now visible on the Contacts View
- External contacts' phone numbers are now visible on the Contacts View
- Allow users to hide presence profiles which they do not use
- Improved headset support, Plantronics device support now added
|
| Connect Mobile | - Don't show presence profiles which a user has hidden
|
| Connect CRM | - New CRM integration for Zoho CRM now available
|
| Area | Description |
|---|
| General | - Update a user's 'Personal Ring Group' name when their name changes
- New device name limit of 35 characters
- Set proxy port on Mitel 53xx handsets
- New Customer, User & Group based keymaps
- Apply a user's keymap when hot desking
- New ability to be able to clone keymaps
|
1.78.0 - June 21st, 2022
Features
| Area | Description |
|---|
| Provisioning | - Login tenant selector now has grouping and search capability
- Allow PBX email address changes to propagate when User has portal access
- Updated error message when a User is not a PBX user and attempts to enable Connect
|
| Reseller Portal | - Improvements to Customer settings menu
|
| Reporting | - New reporting fields for LastAnsweredUser/Device/Agent
|
Fixes
| Area | Description |
|---|
| Reseller Portal | |
| Reporting | - Prevent odd behaviour when resizing columns (Ticket #49153)
- Call tagging not working with transferred calls (Ticket #49140)
|
| Connect Desktop | - Client crashing when handling multiple calls
- Presence profile selection does not always apply Do-Not-Disturb/Forward changes
- Allow quick calls when User does not have a presence id (Ticket #49101)
|
| Connect Mobile | - Missed call badge not always clearing (Ticket #49069)
- Real-time connection may not be re-established when offline for more than 10 minutes (Ticket #49071)
|
| Area | Description |
|---|
| General | - Configure codecs G722 16k and G722 32k for Mitel 53x handsets
|
1.77.0 - May 24th, 2022
Features
| Area | Description |
|---|
| Connect Mobile | - Improved notification support for Android
|
| Reporting | - New historical report template for 'Unreturned Abandoned Calls' which only applies filters to the abandoned call element of the report.
|
| Onboarding | - Add Prefix property PbxProvisionerProfile level that will prefix a Customer's PBX name
- Add support for the provisioning profile when creating Accounts
|
Fixes
| Area | Description |
|---|
| Reporting | - Transferred ACD Queue Call - Agent segment recording not showing
|
| Area | Description |
|---|
| General | - Call tag support on Phone Only devices (Yealink/Mitel 68xx/69xx)
- Added support for Poly IPx000 devices
- Option to disabled the 'Remote IP address' check for a device
- Hotdesk call restrictions
- Internal directory support for Phone Only devices
- Forward and DND key support for Phone Only devices
- Fixed issues with device configuration inheritance
- Set 'ptime' to 20 on all devices to fix audio delay issues
- Change Caller ID not setting 'Name' field
|
1.76.0 - Apr 27th, 2022
Features
| Area | Description |
|---|
| Provisioning | - Rename of call recording access type 'All Groups' to 'Member Groups' to better reflect behaviour
|
| Reporting | - CSV attachments now supported on scheduled reports
- Call Tags are now visible on the Call Session View
- New Link Record tag type for Call Tags
- Presence ids can now be used in tagging URIs
- New Unreturned Abandoned Calls statistics for real-time tiles
- Real-time Filtering and tile support for Call Tags
|
Fixes
| Area | Description |
|---|
| Reporting | - Incorrect modelling of a call parked when recall refused (Ticket #48790)
- Tile alarms playing continuously when set to 1 (Ticket #48793)
- Negative talk time for parked call being rejected (Ticket #48790)
- Tag Value filter showing as not applicable on 'Call Tag Summary template (Ticket #48813)
|
| Area | Description |
|---|
| General | - New Tag Call softkey for keymaps (Yealink and Mitel 68xx/69xx models).
- Added inter digit timeout of 4 seconds for Poly and Mitel 53xx models
- Removed duplicate entries on the Mitel 53xx internal directory
- Fixed issue with the ringing timeout was not being applied to Phone Only devices
|
1.75.0 - Mar 29th, 2022
Features
| Area | Description |
|---|
| Connect Desktop | - New Accept group calls feature of Presence Profiles
- Call Banner Updates - Pre-pend Name & Queue Name (if applicable) now visible on Windows notifications and call screen.
- New Call Tagging feature, to provide custom call data updates and reports (account codes, call categories, dispositions)
|
Fixes
| Area | Description |
|---|
| Connect Desktop | - Handle single quote character in pre-pends (Ticket #48609)
- If a call is presented to an external device that has 'requires_keypress' and the User answers but does not press 1, treat the call as not answered (Ticket #48621)
- Add Outbound Caller Id field as filter field to all relevant templates (Ticket #48634)
- Closing a Wallboard stops tiles updating if the same User has the same wallboard open elsewhere
- Quick filters not working on FireTV (Ticket #48543)
- Simplification of recording settings
- Recording settings now available at device as well as user level
|
| Area | Description |
|---|
| General | - LED state updates on supported softkeys (Do Not Disturb, Forwarding, ACD State/Toggle)
- New Change Caller ID softkey for keymaps.
- Increased security for provisioning using remote IP address verification
|
1.74.0 - Feb 28th, 2022
Features
| Area | Description |
|---|
| Connect Desktop | - Connect Presence Profiles - Control DND, Forwarding & Find-Me-Follow-Me
- Minor UI Updates
- Copy Outside Number to Clipboard
|
| Connect Mobile | - Connect Presence Profiles - Control DND, Forwarding & Find-Me-Follow-Me
- Contact click-through
- Minor UI Updates
- New reports on outgoing caller ID/name presentation
- Handle overflow changes to ACD queues
- Allows Workspace observers to be able to only change date time filters
|
| Onboarding | - Add enabled and date created to Account and Customers to detailed metrics and new roles
|
Fixes
| Area | Description |
|---|
| Connect Desktop | - Call history refresh issue when timezone is not UTC (Ticket #48403)
|
| Connect Mobile | - Default workspace on a new customer has duplicate entries for the reports
- Calls not modelled correctly when using the 'Move' feature code
- Handle transfers from Mitel(Aastra) devices correctly
- Handle group pickup scenarios
- Ability to copy recordings and meta data to an additional Azure Blob Storage
|
| Area | Description |
|---|
| General | - Supported added for Poly handsets
- Directory support (Yealink, Mitel 68xx/53xx, Poly)
- Support for Hotdesk and Phone Only devices
- Support for Yealink 'U' model devices
- Display Zone URL under the realm on the SIP tab of devices config
- Yealink, replace default softkeys for Directory and DND with server-side ones
|
1.73.0 - Jan 20th, 2022
Features
| Area | Description |
|---|
| Connect Desktop | - Call recording playback from Connect. Playback calls from the call history area
- Directory Improvements:
- Removal of E.164 format search restriction
- Company name add to contact search results
- Removal of E.164 format search restriction
- Company name add to contact search results
|
| Connect Mobile | - Contacts screen added with User Groups & Favourites
- Search facility added
- Native cell phone contacts are now accessible
|
| Reporting | - First/Lang Rang/Ans filter fields added to Route Path reports
|
Fixes
| Area | Description |
|---|
| Connect Desktop | - Refresh of history after midnight to ensure date grouping is correct
- E.164 formatting of local numbers removed in call history
- Fixed issue with call banner showing no information when eaves dropping
- Fixed issue with blank call history items when using the conference bridge
- Improved dialling of local numbers
|
| Reseller Portal | - Ensure the 'Default' workspace is created during customer creation (Ticket #47803)
- Issue fixed where a linked user could not be deleted from a Customer tenant
|
| Reporting | - Don't allow a user with the 'Observer' permission to remove filters from a report (Ticket #48303)
- Multiple filters with 'Not' conditions not working as expected (Ticket #48230)
|
| Area | Description |
|---|
| General | - Screen saver & background image support for Yealink phones
- Support has been added for legacy Yealink devices
|
Archive
Last updated 26 August 2026 - Documentation version 1.111.0
