1.89.0 - December 12th, 2023
Features
| Area | Description |
|---|
| Customer Portal | - Improved filtering - Pick lists added for users, groups etc
- Localisation Update - French & Spanish
|
| Dashboard | - Click through support from tiles to reports
- Away state control, supervisor support for non-PBX users
- Supervisor agent control now requires the new 'Supervisor Agent Control' role
- Alarms - Native browser notification support
- Active call stats and primary user groups now available on User/agent grids
|
| Reporting | - Number of ring duration thresholds increased from 6 to 12
- CRM linked tag data now shows as URLs in the Call Session view
|
| Connect Desktop | - Support for enabling/disabling call waiting
- Screen pop option for executables in addition to URLs
|
| Connect Mobile | - Support for enabling/disabling call waiting
- Contact directory visibility without searching
|
| Reseller Portal | - 3CX Call recording playback support added
|
| Provisioning | - Call tag values now selectable on keymaps
|
Fixes
| Area | Description |
|---|
| Dashboard | - Fix for Queue grid showing double the number of answered calls (#51375)
- Percentage statistic fixed when queue/user/agent filters applied
|
| Wallboard | - FireTV fix for stats not loading correctly when filtered by Call Tag
|
| Platform | |
1.88.0 - October 31st, 2023
Features
| Area | Description |
|---|
| Customer Portal | - New 'Collapsed Menu' option to increase usable screen real-estate
- Voice apps are now accessible directly from the portal
|
| Onboarding | - New option for configuring Connect softphone devices for users
|
| Platform | - 3CX - User presence states now synchronised
- 3CX - Support added for v20
- Kazoo - Support added for User-based eavesdrop on v4.3
|
| White label | - Custom domains now supported for the Reseller portal
|
| Reseller Portal | - Voice apps are now accessible directly from the portal
- Voice app access for customers can now be directly configured
|
| Provisioning | - Service request forms are now embedded within the Customer configuration section
- New 'Webhook Triggers' added for tracking Customer/User change events
|
Fixes
| Area | Description |
|---|
| Connect Mobile | - Fix for potential crash on iOS when transferring as call
- Incoming calls on iOS don't stop ringing when answered by another user (#51332)
- Fix for intermittent user log outs
|
| Dashboard | - Fix added for call tag fields not updating correctly
- Improved 'User Presence' message
- Fix for 'Circular Gauges' not sizing text correctly
|
| Wallboard | - Fix added for call tag fields not updating correctly
|
| Reporting | - Agent away reason showing as 'manual_away' instead of 'Away'
- Fix for Sub Reports losing Filters (#51030)
|
| Platform | - 3CX - Implemented a fix for large sites
|
| White label | - Branding was not being applied on invitation emails (#51148)
|
| Provisioning | - Username on voice platform now updated when a user's email changes.
|
1.87.0 - August 17th, 2023
Features
| Area | Description |
|---|
| Connect CRM | - Clio integration support
- Zoho integration store deployment
|
Fixes
| Area | Description |
|---|
| Dashboard | - 'Calls by Time' graphs shows date and time instead of just time (#50983)
- 'Calls by Time' graph not updating when using timezone with multiple slashes in (#51040)
- 'Calls by Time' graph can cause stats to not reset immediately
|
| Reporting | - DDI changes in some park/retrieve scenarios (#50982)
- Early media on extensions causing calls to be marked as answered (#51108)
|
| Connect Desktop | - Calls getting dropped after 30 seconds when on hold and RTCP is disabled (#51024)
|
1.86.0 - July 18th, 2023
Features
| Area | Description |
|---|
| Call Modelling | - Provisional support added for 3CX (alpha)
|
| Dashboard | - New default agent 'Away States' added when none are configured on the communications platform
|
| Reporting | - Call recording retrieval support added for AWS buckets not in default AWS region
|
| Connect Desktop | - Audio codec used synchronised with the device configuration on the communications platform
- Opus codec support added
|
| Connect Mobile | - Audio codec used synchronised with the device configuration on the communications platform
- Opus codec support added
- Support for notifications on Android 13
|
| Connect CRM | - Freshdesk integration update
|
| Onboarding | - Provide primary sign in flag for Customer user metrics
- Prevent Customer creation with duplicate communications platform accounts
|
| Provisioning | - User password warning on Yealink T33G
|
Fixes
| Area | Description |
|---|
| Call Modelling | - Fixed segmentation issue when a call bounces between the same queues (#50940)
- TimeoutRedirect JSON schema change handling
|
| Dashboard | - Fix for time zone issue with the Graph Over Time tile (#50905)
|
| Reporting | - When time of day filtering applied to agent related reports, no data would be returned (#50807)
- Calls by session / segment filter option wasn't persisting on tile filters (#50917)
- Scheduled reports in Excel format with 'Date only' column would not run
|
| Connect Desktop | - Fix for not being able to upload logs
- Old logs were not being removed due to locked file
|
1.85.0 - June 13th, 2023
Features
| Area | Description |
|---|
| Call Modelling | - Support for ACDC call and agent modelling (BETA)
|
| Connect Clients | - Support for new Client Profiles feature
|
| Connect Mobile | - Missed Call notifications/badge now available
|
Fixes
| Area | Description |
|---|
| Call Modelling | - Consolidate SubscriberAbsent event hangup cause for calls (#50606)
|
| Dashboard | - Fix for issue with multiple charts on a view (#50642)
|
| Wallboard | - Fix for FireTV clients failing to connect
|
| Reporting | - Improved error messages on report row limits
- Fix for row limits being applied incorrectly to summary reports
|
| Connect Desktop | - SIP Update requests not being handled correctly
|
1.84.0 - May 9th, 2023
Features
| Area | Description |
|---|
| Dashboard | - New supervisor roles
- New 'Analytics' & 'Contact Centre' supervisor roles
- 'Real-Time' supervisor renamed 'Live Analytics' supervisor
- New grid tiles
- Unreturned Abandoned Calls - Displays details of pending lost calls to be contacted
- Users - Displays user information and provides call control and presence control features
- Agents - Displays agent call & status and provides agent state control and silent monitor features
- Queues - Detailed queue state and call information
- New tile types
- Stats over time graphs
- Multi-stat list tiles
- New Data
- Call Tag fields can now be added to tiles
- New 'Analytics' & 'Contact Centre' supervisor roles
- 'Real-Time' supervisor renamed 'Live Analytics' supervisor
- Unreturned Abandoned Calls - Displays details of pending lost calls to be contacted
- Users - Displays user information and provides call control and presence control features
- Agents - Displays agent call & status and provides agent state control and silent monitor features
- Queues - Detailed queue state and call information
- Stats over time graphs
- Multi-stat list tiles
- Call Tag fields can now be added to tiles
|
| Wallboard | - Call Tag fields can now be added to tiles
|
| Reporting | Device name added to the Call Session View's connection grid. Excel report download type Time of Day filter options for reports New Reports/Fields
- 'Call Rate' fields
- 'Idle Time' fields for user reports
- Queue estimated wait times
- Agent Away reasons now supported
- Calls by Day of Week report templates
Fixes Report row limits were not always enforced Rejected calls treated as refused for User/agent summary reports - 'Call Rate' fields
- 'Idle Time' fields for user reports
- Queue estimated wait times
- Agent Away reasons now supported
- Calls by Day of Week report templates
- Keymap Fix: Caller Id Change feature now shows all entries
|
| Connect Desktop | - New configuration option to disable call waiting tones
- Agent away state reasons now selectable
|
| Connect Mobile | - Presence changes are now immediately applied when a new one is selected
|
Fixes
| Area | Description |
|---|
| Connect Desktop | - Update to prevent softphone audio gain level being set too high
- Default NAT settings changed to 'None' for new installs
- Fix for user/presence icon missing on first launch
|
| Connect Mobile | - Fix for inbound external ringing call shows 'Return to Call' Banner
- Fix for call history not taking into account timezone in all scenarios
- Fix for audio missing/corruption when dialling voicemail
|
1.83.0 - Jan 31st, 2023
Features
| Area | Description |
|---|
| Reporting | - New 'Call Cost' reports. Provide a simple way to rate calls and view system wide, or on a user basis
- New 'Unanswered Call' and associated aggregated columns, now available all applicable reports
- New 'Calls by Service Number' report. Provides call data summarised by 'Service Number' (combined DDI/Outgoing Caller ID field)
|
| Reseller Portal | - Connect Desktop role renamed to Connect UC
- allow searching using a tenant Id on the Customers grid
|
Fixes
| Area | Description |
|---|
| Reporting | - % Total Incoming answered was labeled incorrectly
- % Fields with 0% weren't showing a value
|
| Reseller Portal | - Reseller users can now subscribe to status updates for notifications on service affecting issues and maintenance
- User group navigation option incorrectly shown when a user does not have the required 'Customer Settings' role
- Changing a user's email address intermittently gets reverted
- Support for Yealink and Mitel 68x/69x expansion modules
- Carrier support for bundles
- 'Communal Devices' renamed to 'Phone Only Devices'
- New Single/Multi device users roles
|
| Connect Desktop | - Preferred audio device warning is not removed when switching to deskphone mode
- Call control button on transfer showed 'Retrieve' instead of 'Cancel'
- Welcome email now shows support for Windows 11
|
1.82.0 - Jan 9th, 2023
Fixes
| Area | Description |
|---|
| Call Modelling | - Fixed modelling issue with 'Bow-out' scenarios (Ticket #50011)
- User interface added for configuring SIP connections to legacy PBXs
|
| Connect Clients (Desktop/Mobile/CRM) | - Announced transfer calls can cause stuck calls on the transferred to user
|
| Connect Desktop | - Announced transfer call flow does not always show call control buttons
- Call details not shown when in CTI mode
- Prevent sleep and display going inactive whilst on a call
- Hide contact fields that have no values
|
Features
| Area | Description |
|---|
| Connect Clients (Desktop/Mobile/CRM) | - Group/queue and route path information now visible in the call history
|
| Connect Desktop | - New Custom URL screen pop feature
- Headset support added for Plantronics/Jabra/Yealink
- New 'Pull Call' feature, allows users to be pull calls in progress on their different devices
- Audio codec update, G.722 support added
- Change upgrade check frequency to every 3 hours
|
| Connect CRM | - Full WebRTC softphone support
- Centralised CRM configuration. This will allow support for customer/reseller specific configurations in future releases
- Allow Salesforce screen pop in a new tab
- Options to open contacts/tasks in a new tab
|
Archive
Last updated 26 August 2026 - Documentation version 1.111.0
