PLATFORM

Release Notes 2021.

1.72.0 - Dec 7th, 2021

AreaDescription
Connect Desktop
  • Presence Profiles -> Profiles can now be overridden by users giving control of DND, Forwarding and Personal Call Routing
Connect Mobile
  • Android -> Initial Android version released
  • Voicemail Access -> Users can see voicemail quantity and dial in to play them
  • Presence Profile Selection -> Users can now control their presence through the mobile application
  • Support for storage configuration and key rotation
General
  • Support for auto-provisioning of Mitel 68xx phones
  • New wallpaper & screen savers are now provided to auto-provisioned phones
  • Support for older Yealink devices that don't support HTTPS
  • ACD login toggle
  • ACD state toggle
  • DND softkeys are now user-based instead of device-based
  • FWD softkeys are now user-based instead of device-based
  • Pull -> Allows users to move active calls between their phones
  • Pickup -> Allows users to pickup ringing calls on other phones
  • Remote forward (inc user password configuration) -> Control the forward destination of another phone

1.71.0 - Nov 16th, 2021

AreaDescription
Branding
  • Allow branding of PBX names
  • Allow devices to be named
  • Support for legacy Yealink devices
  • Support for provisioning generic SIP devices
Connect Desktop
  • Support for CName suppression on contact matches
  • Allow contact directories to be searched and matches to be dialled
  • Initial iOS version released

Fixes

AreaDescription
Connect Desktop
  • Create default Workspace when create Customer instead of first User (Ticket #47803)
  • Call session view does no show call direction when call is a trunk to trunk (Ticket #47877)
  • Transferred from not populate in some transfer scenarios (Ticket #47543)
  • Call recording playback does not always allow full call to be played back (Ticket #47836)
  • Reporting filter for "does not contain" does not take into account if there is no data in that column (Ticket #47824)
  • Handle triple nested Qubicle call flows affecting reports (Ticket #47903)

1.70.0 - Oct 26th, 2021

AreaDescription
General
  • Contact match fields available on reports.
  • Allow filtering on contact match fields.
  • Recording playback now has granular role permissions.
  • Improved modelling of conference calls.
  • Improved modelling of ACDC calls and RoutePath.
Reports
  • Fixed issue where timezone could cause recording time to be displaced from call time.
  • Fixed issue where calls that ended during a disconnection were not cleared.
  • Fixed issue with sub accounts not identifying all users (Ticket #47768).
  • Handle / character in RoutePath (Ticket #47801).

1.69.0 - Oct 6th, 2021

AreaDescription
General
  • Allow contact directory management in the portal.
  • Contact match when modelling calls.
  • Client Connections forced to use SIP TLS.
  • Fixed possible deadlock scenario that caused stats not to be reset overnight (Ticket #47449).
Reports
  • Talk Time added as default column on Call list segmented and non segmented templates.
  • Transferred To and From fields to available filter fields on reports that use non segmented data (e.g. Calls by User) (Ticket #47536).

1.68.2 (UK/NA Only) - Sept 14th, 2021

AreaDescription
General
  • Handling Kazoo v4.x-v5 upgrades (Tickets #15289 and #15290).
  • Transfer In/Out fields not set in some Blind Transfer scenarios (Ticket #7472).

1.68.0 - Sep 9th, 2021

AreaDescription
General
  • Connect CRM - Microsoft Dynamics 365 launched.
  • When Customer portal within an iFrame then use full height (Ticket #13050).
Wallboard
  • Fix for call finishing during reconnect could cause a stuck call (Ticket #47253).
  • Fix for call stat not resetting overnight in certain scenarios (Ticket #47360).

1.67.0 - Aug 17th, 2021

AreaDescription
General
  • Allow automated sub-account handling in PBX Collector.
Reports
  • Fix for filtering on Grouped fields.

1.66.0 - Jul 27th, 2021

AreaDescription
General
  • Documentation Branded for tenant context when launched from Portal Links.
  • Invitation email when user is given Desktop Client access.
  • Added Support for Mitel 53xx phones.
  • Added new Reseller Carrier to Carrier Strategy Options.
  • New Forward Key for Keymap Options.
  • New Storage configuration and admin role for Call Recording Storage settings.
  • Allow for interim firmware updates for firmware that require a previous release version to upgrade.
Reports
  • Fix for incorrect answered on device reporting when CallThru.us device used (Ticket #46958).
  • Agent Summary Report - new Agent Times (Avg) stats.
  • Agent Summary Report - new Agent Times (Max) stats.

1.65.0 - Jul 6th, 2021

AreaDescription
General
  • Bulk user import available in Reseller Portal.
  • New Phone System Admin role (controls user being a Kazoo Admin user).
  • Change now option on Daily Spend limit.
Reports
  • New Report - Calls by Number Type (Local, National, International etc).
  • New Report - Agent Status Detail.
  • New Report - Agent Status Summary.
  • New Report - Call List (Recorded Calls).
  • Call Direction now a filter option on more reports.
  • Doesn't contain filter option.

1.64.0 - Jun 15th, 2021

AreaDescription
General
  • Bug fix and performance improvements.
  • Bug fix and performance improvements.
    • Microsoft Teams Integration available
  • Microsoft Teams Integration available

1.63.0 - Jun 1st, 2021

AreaDescription
General
  • Allow Professional Licence.
  • Added roles for managing service requests.
Reports
  • Fix Route Path report click thru if pre-pend ended with a space.
  • Route Path info is now shown on Call Session View.
Wallboard
  • Fix for breaking a view by adding an empty tile.

1.62.0 - May 6th, 2021

AreaDescription
General
  • Avatar and settings menus moved from top to side Navigation bar.
  • Workspace Menu collapsed if only one workspace.
  • Options to remove UI elements.
  • Re-worked and expanded User Admin screens.
  • Fix cannot create customer by name only (Ticket #46092).
  • Feature - Call Recording Retention.
  • Feature - Carrier Strategy Selection.
  • Feature - Fraud Detection on Billing.
Reports
  • New Route Path reports (note: Route Path now excludes original CLI info and just holds pre-pend info).
Wallboard
  • Fix for calls 'stuck' under high load (Tickets #45775,45825).
Clients
  • Connect for Windows ACD control options.
  • Fix for client disconnected and requires logout to connect again.

1.61.0 - Mar 31st, 2021

AreaDescription
General
  • Fix Calls by User click thru not working (Ticket #45621).

  • Feature - Configurable Yealink Keymaps.

  • Feature - Call Recording Configuration.

  • Allow Presence ID (Extension) number change.

  • Fix intermittent incorrect error report when deleting Kazoo users.

Clients
  • Connect Desktop provides ACD Control.

1.60.0 - Mar 9th, 2021

AreaDescription
General
  • Fix unable to set Agent User Add-On against user (Ticket #45479).
  • Add Clear Call Option to Connect for Salesforce
  • Allow Kazoo Users to be managed from Dimensions.
Reports
  • Fix scenario with Ring Group and CC Pro where wrong Agent reported to have answered the call (Ticket #45392).
Wallboard
  • Fix issue with Agent Group Filtering (Ticket #45355).

1.59.0 - Feb 16th, 2021

AreaDescription
General
  • Connect for Salesforce available (talk to your Account Manager for more details).
  • Fix Route Path name not staying on the event when it goes to multiple destination users (Ticket #45069).
  • Fix Route Path name not staying on the event when it goes to multiple destination users (Ticket #45069).
    • Provide default configuration with device level overrides to phones.
  • Provide default configuration with device level overrides to phones.

1.58.0 - Jan 26th, 2021

AreaDescription
General
  • New default branding.
  • Renaming of Account Portal to Reseller Portal.
  • 'Call Logging User' licence renamed 'Essential User' as it will support additional functionality.
  • 'Call Logging User' licence renamed 'Essential User' as it will support additional functionality.
    • Provisioning of New Customers to Kazoo from Dimensions.
    • Provisioning of Device Hardware from within the Reseller Portal.
  • Provisioning of New Customers to Kazoo from Dimensions.
  • Provisioning of Device Hardware from within the Reseller Portal.
Reports
  • Fix scenario where first answered user was incorrectly updated with later user (Ticket #44956).
  • Fixed scenario where a Parked Call could cause incorrect Call End Time.
Wallboard
  • Fix rejected call could cause a stuck call on Wallboard (Ticket #44770).
FireTV (Jan 12th 1.0.21008.2)
  • Updated Branding in store and app.

Archive

Last updated 26 August 2026 - Documentation version 1.111.0